Notes

Hey , I hope you doing well today. How may I assist you?
I totally understood your concern. No worries, let me pull up your account records then we'll check what best can be done in this case.
I apologize for the inconvenience. Let me help you right away with your issue.
I wish I could make call. However as we are from chat support team we are not authorized to make calls. No need to worry please give me a chance to assist your with your concern

You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.
I do value your time. However it will take few more minutes of yours. Please stay connected with me.

Sure, If you want on call assistance, we have dedicated helpline number. I would request you to please call on : 1800-934-6489. However the procedure is same, If you allow me I can help you over the chat.

Could you please confirm your modem CMAC address, which you can find on back or bottom of your modem on white sticker.

May I have your complete service address along with zip code so that I can pull up your account records.

I hope you are happy with the support I have provided you on chat.

Fantastic! I'm glad that we were able to fix internet issue.

Thank you so much, it really means a lot to me and motivates me to work with more dedication.

Have you checked all the connections from back of your modem. All should be tight and secure.

Could you please confirm your modem light status? Is it On Off or Blinking?

Thank you so much for contacting Xfinity chat support. Have a wonderful rest of your day. Take care and stay safe.

It's my pleasure, Glad that I was able to assist you today. Thank you so much for being so supporting and patient through out the chat. Is there anything else I can assist you with?

TP2:-We have completed all available remote troubleshooting steps and it seems that now we'll need to schedule a technician visit for resolving the issue.

TOG:-Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.

Prepaid Helpline : 1855-757-7372

Mobile helpline : 1-888-936-4968

Service cancellation link : https://www.xfinity.com/support/cancel-service.

Internet essential : 1-855-846-8376, https://ec.comcast.com/request-chat-support.

Equipment activation : www.xfinity.com/activate.

BB/HOA/Tenant :Your chat has been routed to the support desk for residential customers only. Your account is a Business class account and have an exclusive support desk. I would request you to please call our Business support team at 1-800-391-3000 for assistance.

Movers helpline : 1888-485-3514.

Channel lineup : You can view channel line-up at: http://www.XFINITY.com/programming/channellineup/nopackages.html

Retention helpline : 1866-470-6654

CSA helpline : 1888-565-4329

CSN2: Great! I appreciate awesome feedback on the services and experience I have provided you today. Thanks for being a loyal customer. I hope you have an wonderful rest of your day.

Password reset link :Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset

Seasonal hold : 1888-633-4266

Activation helpline : 1855-652-3446

Helpline : 1800-934-6489

BAXA Wifi- While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.

Self help - If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page

Autopay self help : Please note that you can setup up Automatic Payments by visiting https://customer.XFINITY.com/#/settings/bill/autopay

BAXA Xfi : As currently your modem is XFi enabled, so you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home WiFi network access during dinner time.















Wonderful Evening! Thank you contacting Xfinity Chat Support. Feel free to call me xxx. May I know the first and last name of the awesome customer I am assisting and your concern please?
Please do not press the back button and also avoid using other application for us to stay connected without any interruption.
I completely understand your concern. I surely will try my best to get this sorted over the chat.
I am sorry your internet is not working. I know that can be frustrating. I will be glad to help you resolve this issue.
I completely understand your situation as I am also a customer at some point, I am working from home and my daughters are doing online schooling, we also totally depend upon Internet to work.
I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.
I am apologize for the inconvenience. A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.
I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you
Please allow me 2 minutes to check the account information for you.

Have you made wired connection between modem and any of your device?
Do you see any error message or code on TV screen?
I have done the modem health check.
System is indicating that there is something wrong with the modem bootfile, let me updating and synchronizing it, it will take 2-3 minutes, please stay connected.
I apologize it is taking more time than usual, I understand the importance of your time, please stay connected.
Please unplug the modem, wait for 30 seconds then plugin back, please let me know once done.
As I can see the modem is offline and not receiving the signals at your end. Could you please confirm the power light status, is it on, off or flashing?
An automated check is communicating with the modem to register it online. It will take 3-4 minutes, please stay connected.
I am updating your whole network and service module, it will take 2-3 minutes, please stay connected.
Please try to access different websites or apps to make sure that everything is working fine.

I would like to inform you that the password reset would be handled via self service option.
As I can see you haven't updated any third party email on your user profile to receive the password reset link.
Let me update it for you. Please confirm the email you wish to update on your user profile.
I have updated the phone number/email, please click on the link you have received to verify the email/phone number.
You should be connected to the in-home wifi while verifying the email otherwise the network will not recognize your address.
Then launch the Myaccount app and click on forgot password option. It will further give you an option to receive the password reset link over your phone number.

Meanwhile as I can see you have got xfi enabled modem, however you haven't got the Xfi complete merged with it, it gives you the access to unlimited internet, xfi advanced security and chance to get all way free of cost xfi pods to ensure seamless connectivity if any dead spots will be found at your place. Your estimated recurring monthly bill will be $40.56, including $0.56 of estimated monthly taxes after $10 discount on auto pay and eco bill. Currently you are paying $39.98. Sounds good?
You are eligible for the Xfinity free flex streaming services. The Xfinity Flex comes with Xfinity Internet at no extra cost. You will get the 4k Flex streaming wireless box, there will be no box rental, no service cost, no shipment charges, no taxes you need to pay as long as you keep the Xfinity Internet. You can access more than 10,000 shows and movies + 200 live channels. All your favorite apps at one place as well like Netflix, peacok premium, hulu, amazon prime, hubi, pluto, etc. Sounds good?

I have processed the order, this is your order reference number , you will receive the shipment within 3-5 business days, once you receive the shipment please plugin the equipment and activate it via Xfi app or visiting at xfinity.com/activate so that you do not need to reach us again to activate it.

I would like to inform you that the modem didn't registered online in allotted time, system is indicating that everything is working fine at our end, there is something wrong at your end, it seems there is something wrong with the outlet or Comcast line, therefore the tech appointment is needed to investigate the issue further to get it sorted, may I go ahead and check the available slot for you?
System is indicating that the modem didn't registered online in allotted time as it is not connected in an active coaxial outlet or incorrectly installed. Therefore, the tech would be needed to install the modem. The tech will visit your place, install the active coaxial outlet and run the line from outside, may I go ahead and schedule the tech for you?
I have already confirmed the soonest slot, however I will put you on waiting list to for the sooner appointment, the tech will contact you prior to the visit to confirm your availability at home.

Is there anything else I can help you with as I do not wanted to complete this chat without addressing all of your concerns?
It is pleasure to chat with customer like you. You have shown utmost cooperation and it is heart warming.
Once the chat is over your will get the page where I would appreciate your feedback for the assistance and experience I have provided during the chat. I hop you have an amazing day ahead. ❤️

https://www.xfinity.com/learn/moving
https://www.xfinity.com/hub/mobile/
https://www.xfinity.com/mobile/support/article/how-to-block-robocalls
http://support.xbox.com/en-US/xbox-360/networking/configure-wireless-settings
http://mydeviceinfo.comcast.net/
fastclaim.com/xfinitymobile

Xfi pods team 1855-551-7534
data escalation team 1877-807-6581
HOME SECURITY HELPLINE : 1-855-711-7997
prepaid helpline : 1-855-757-7372
sales helpline 1-877-561-9475
Return old equipment helpline : UPS at 1-800-823-7459
Activation helpline number : 1-855-652-3446
DATA ESCAlation team 1-877-807-6581
Activation team - 1-855-652-3446
Mobile claim apple helpline : 800-275-2273 , getsupport.apple.com - Damage , (855) 884-9771 to process claim - loss or theft
As sistance for Seasonal accounts : 1-888-633-4266
Xfinity mobile helpline : 1-888-936-4968
Wifi pa ss : 1-866-489-0919