Notes

*************OPENING************
Hi! Thank you for choosing Cashify.

Thank you for writing to cashify.

Thank you for connecting with Cashify

Hello! Thank you for choosing Cashify. How may I help you?

Thank you for connecting with Cashify! My name is Maneet and I am here to help you.

Thank you for connecting with Cashify. Is there something I can help you with?

Thank you for connecting with Cashify.This is Maneet. How can I help you today?

Welcome to Cashify chat support. My name is Maneet and I’m here to help you with your query today.

****************REPEAT CX GREETING***************

As it seems like you’re no longer responding, we are closing this chat now. If there are any queries, please feel free to get back to us and contact us at 7290068900.

Additionally, you can also mail us at [email protected]. We will be happy to assist you further.


Thank you for choosing Cashify! Have a beautiful day."

If you have any additional issues, feel free to reach out to us at [email protected]

If you can’t reach out to us via our live chat, feel free to email us at [email protected] and we will get back
to you as soon as possible.

Should you wish to contact us directly for any further issues, you can do so via [email protected] or 7290068900.

*************APOLOGY DONE*********


We apologize for the unpleasant experience you had. I will certainly come up with the best possible solution for you.

Sorry that the pick up didn't happen at scheduled time.

That doesn't seem right, let me quickly check that out for you.

I am really sorry that you are experiencing this issue. Let me see how we can resolve it now.

I completely understand your frustration and I apologize for the inconvenience. Let me find the best possible resolution for you.

We apologize for the inconvenience you are experiencing. I’ll look into it right now and get back to you with more details.

We apologize for the experience that you had to go through. we will pass on this feedback to the team.

I know this shouldn't have happen, your feedback will be worked on to improve our services.

I am sorry to hear that you feel this way.

I am really sorry this happened. Let me see if I can find a solution to it.

I am sorry to hear that.

We apologise for the unpleasant experience. I will surely come up with the best possible solution for you.

We sincerely apologise for the trouble caused. I will surely come up with the best possible solution for you.

Please treat this incident as an exceptional occurrence and not as an indicator of our commitment to quality customer service.

Sorry we were not able to fulfil your request.

*********LATE RESPONCE***********

Sorry to keep you waiting.

Sorry for the delayed response .

I apologize for the delay in response, it took longer than expected.

*******ELEBORATE******

Could you please elaborate your concern for better assistance.

Kindly , elaborate your concern. so, I will assist you better.

********EMPETHY************

Thanks for the confirmation.

Thank you once more for confirming it.

That doesn't seem right.

Thank you. We can certainly here to help you with this.

I completely understand your situation. Please do not worry. I will surely come up with the best possible solution for you.

We will investigate this issue immediately Sir/ma'am, and get straight back to you.

Definitely, I will make certain that this gets resolved quickly for you.

Thanks for alerting us to this, we really appreciate your feedback. Now lets look at how we can fix things.

I realize that this situation is difficult, but let’s try and find a solution.

We are trying our best to help you in this situation.

I completely understand how you feel.

I am glad that you want to sell device at Cashify.
As I understand your concern, let me check the details for you quickly. I will surely offer you the best possible solutions.

As per the path chosen by you, your concern is related to pickup. Let me check the details for you quickly.

We are keen to resolve this as much as you are.

"I can understand how frustrating this must be for you.

I'm sorry to hear you are having these problems. We will get this resolved as quickly as possible.

I will surely come up with the best possible solution for you.

Certainly, I will get this sorted for you.

Definitely, I will make sure that this gets resolved for you.

Sure sir, lets see what best can be done in this case.

Let me try my best to get this resolved for you.

*****************HOLD scripts ********************
Please allow me 2-3 minutes to check the details and come back with the best possible solution for you.

Please stay connected. It is taking some more time to check your details.

Please hold for 2-3mins while I review your information.

Please allow me a moment so I can fetch your details.

May I put you on hold while I check the status of your order?

Can you please hold for 2--3 mins while I review the information you have provided? I’ll be right with you.

I will put you on hold for 2-3 mins while I review the information. I will get back to you with an answer
shortly.

I just need to check something. Do you mind if I put you on hold for 2-3mins while I check the details?

Great question! I want to pull up your account details to check it out. Can I put you on hold?

Sorry about the wait! its taking longer than expected. If you don’t mind waiting for just a few minutes more, we’ll reach back out as soon as possible.

Let me check this out for you, May I place your chat on hold for few minutes?

************UNHOLD scripts****************

Thank you for staying connected.

Thanks for waiting.

Thank you for your patience, I am so sorry to keep you waiting.

I apologize for keeping you waiting.

Thanks so much for being patient! We’ll be with you soon.

Thank you for waiting! I’m here now.

I really appreciate the time you’ve given me.



************FURTHER Assistence***********


Is there anything else I can do to assist you?

Would you like to know anything else apart from this today?

Please contact me if there are any problems.

Let me know if you need anything else.

I hope the above is useful to you. Please let me know if you have any questions.

Should you need any further information, please do not hesitate to contact me.

If I can be of assistance, please do not hesitate to contact me.

If you require any further information, let me know.

Please feel free to contact me if you need any further information.

*************NON- RESPONSIVE CX ************

Are we connected?

Are you still there?

There has been no activity from you, do you need any further assistance from me?

I noticed you have not been responding for some time.Is you need any further assistance from my end?

Are we connected? Let me know if you have any other query.

"I’ve noticed you have been away for quite some time, so I will close this chat.

If you have any questions, feel free to reach out to us again.

I am more than happy to help!"

I haven’t heard from you in a while. Do you still need my assistance or shall I close this chat?

****************NON-RESPONSIVE CLOSING***********
"As it seems like you’re no longer responding, we are closing this chat now. If there are any queries, please feel free to get back to us and contact us at 7290068900.

Additionally, you can also mail us at [email protected]. We will be happy to assist you further.

Thank you for choosing Cashify! Have a beautiful day."

If you have any additional issues, feel free to reach out to us at [email protected]

If you can’t reach out to us via our live chat, feel free to email us at [email protected] and we will get back to you as soon as possible.

Should you wish to contact us directly for any further issues, you can do so via [email protected] or 7290068900.


**********************CLOSING*************

If there are any queries, please feel free to get back to us and contact us at 7290068900 or you can mail us at [email protected].


Thank you for choosing Cashify! Have a beautiful day.


***********PURCHASE CLOSING**************

If there are any queries, please feel free to get back to us and contact us at 9319697452 or you can mail us at [email protected]. I will be happy to assist you further. Thank you for choosing Cashify! Have a beautiful day.

As it seems like you’re no longer responding, we are closing this chat now.

If there are any queries, please feel free to get back to us and contact us at 9319697452 or you can mail us at [email protected].

Thank you for choosing Cashify! Have a beautiful day."

We understand your concern, but if you have any purchase-related queries, please contact us at 9319697452 or 9330303035 on Whatsapp.

You can also contact us by email at [email protected].