Notes

Wonderful Day! Thank you for contacting Xfinity chat support. Feel free to call me Vinayak. May I know the first and last name of the awesome customer I have the privilege to chat today?
JJALEEL BOOKER
05:53:40 PM EDTWeb Chat
Jaleel Booker
You05:53:57 PM EDTWeb Chat
Hello Jaleel, How are you?
JJALEEL BOOKER
05:54:04 PM EDTWeb Chat
good
You05:54:05 PM EDTWeb Chat
How may I assist you today?
JJALEEL BOOKER
05:55:39 PM EDTWeb Chat
i was trying to get phone service with you guys it said i get up to 200 gift card and unlimited when i transfer my number over
You05:56:06 PM EDTWeb Chat
Ok.
05:56
Yes you will get it.
05:57
You can get $ 200 gift card and if you port your cell phone number to xfinity by bringing your own device.
JJALEEL BOOKER
05:58:03 PM EDTWeb Chat
yes i have my own device i was in the process of doing it and got disconnected from the last agent
You05:58:25 PM EDTWeb Chat
I will place the order for you.
JJALEEL BOOKER
05:58:50 PM EDTWeb Chat
what does that mean
You05:59:25 PM EDTWeb Chat
I will help you to port your cell phone number along with your own device.
JJALEEL BOOKER
05:59:40 PM EDTWeb Chat
okay thanks
You06:00:25 PM EDTWeb Chat
Just to confirm you are trying to port Apple iPhone 13 , 128 GB Red.
JJALEEL BOOKER
06:01:22 PM EDTWeb Chat
yes
You06:02:07 PM EDTWeb Chat
Please help me with your Birth date in mm/dd/yyyy and full SSN number.
JJALEEL BOOKER
06:04:35 PM EDTWeb Chat
01 19 1995
06:04
366193056
You06:04:54 PM EDTWeb Chat
Thank you!
06:04
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
06:05
Please help me with the IMEI number of your Iphone.
JJALEEL BOOKER
06:07:07 PM EDTWeb Chat
35 334183365051 9
You06:07:11 PM EDTWeb Chat
Please help me with the carrier name you are currently using.
JJALEEL BOOKER
06:07:23 PM EDTWeb Chat
at&t
You06:07:48 PM EDTWeb Chat
Got it!
06:08
Please allow me a minute to work on your account.
JJALEEL BOOKER
06:09:09 PM EDTWeb Chat
ok
You06:09:15 PM EDTWeb Chat
👍
06:09
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
You06:10:43 PM EDTWeb Chat
Just to confirm do you need new sim card from xfinity?
JJALEEL BOOKER
06:11:06 PM EDTWeb Chat
umm will i need one
You06:11:40 PM EDTWeb Chat
Sure!
06:12
Do you like to add Unlimited data which will cost you $ 45/mo
JJALEEL BOOKER
06:12:30 PM EDTWeb Chat
do i need one to get service or its will work without
You06:13:10 PM EDTWeb Chat
May I know which service you are referring to?
JJALEEL BOOKER
06:13:48 PM EDTWeb Chat
phone service that we are currently trying to do right
06:14
i was asking do i need the sim card for the service to work
You06:14:43 PM EDTWeb Chat
Yes. You have to take the service.
JJALEEL BOOKER
06:15:24 PM EDTWeb Chat
ok
You06:15:32 PM EDTWeb Chat
Shall I go ahead and add Unlimited data option.
JJALEEL BOOKER
06:16:04 PM EDTWeb Chat
when will i get billed for it and when will it start
You06:17:11 PM EDTWeb Chat
Jaleel, It will billed in your upcoming bill. Do you like to keep your current number or you would like to change.
JJALEEL BOOKER
06:17:30 PM EDTWeb Chat
keep current number
You06:18:00 PM EDTWeb Chat
Please help me with your number.
JJALEEL BOOKER
06:18:20 PM EDTWeb Chat
7343184452
You06:18:30 PM EDTWeb Chat
What name you would like to place for your device.
You06:19:49 PM EDTWeb Chat
I mean nickname😀
JJALEEL BOOKER
06:20:34 PM EDTWeb Chat
BH
You06:20:55 PM EDTWeb Chat
Perfect!
You06:22:16 PM EDTWeb Chat
Jaleel, Your estimated pay today is $0.00 and your estimated monthly pay is $ 46.49
JJALEEL BOOKER
06:22:33 PM EDTWeb Chat
okay
06:22
do i get a sim card sent to me or can i pick it from a store
You06:23:22 PM EDTWeb Chat
You will receive the sim card delivered at your place.
You06:24:23 PM EDTWeb Chat
Please help me with the card details with card number, expiration date, CVV, Card holder full name and billing address.
JJALEEL BOOKER
06:25:03 PM EDTWeb Chat
4403 9310 7737 1731
06:25
0623
06:25
155
06:25
Khadjiah Smoot
06:25
15631 S Plaza Dr, Taylor Mi 48180
You06:26:49 PM EDTWeb Chat
Thank you for the information.
06:26
Please stay connected.
06:27
Allow me minute to work on it.
You06:30:08 PM EDTWeb Chat
Jaleel, The system is not accepting this card. Could you help me with other.
JJALEEL BOOKER
06:31:36 PM EDTWeb Chat
your system will not accept any of my cards this was the issue i just had so idk
06:32
ive tried all my cards there all debit cards and bank accounts
You06:33:10 PM EDTWeb Chat
Is there any card that we can try with.
JJALEEL BOOKER
06:34:52 PM EDTWeb Chat
5139865407099078
06:35
0625
06:35
417
06:35
Jsleel Booker
06:35
same address as before
You06:36:45 PM EDTWeb Chat
Thank you.
You06:38:10 PM EDTWeb Chat
Please check with the card number 5139865407099078
06:38
is it correct?
JJALEEL BOOKER
06:39:43 PM EDTWeb Chat
5391 8654 0709 4078
You06:41:28 PM EDTWeb Chat
I guess system is not accepting the master card. Please help me with visa card.
JJALEEL BOOKER
06:42:59 PM EDTWeb Chat
4446 0700 2081 5855
06:43
1226
06:43
256
06:43
Khadjiah Smoot
You06:44:36 PM EDTWeb Chat
Thank you for the information.
06:44
Please allow me 4-5 minutes to work on it.
JJALEEL BOOKER
06:49:00 PM EDTWeb Chat
pk
06:49
ok
You06:49:17 PM EDTWeb Chat
👍
JJALEEL BOOKER
06:49:44 PM EDTWeb Chat
is it still not working
You06:50:33 PM EDTWeb Chat
No there is a glitch with the page. Allow me to feed the details again.
JJALEEL BOOKER
06:50:41 PM EDTWeb Chat
ok
You06:50:53 PM EDTWeb Chat
👍
JJALEEL BOOKER
06:59:17 PM EDTWeb Chat
still there
You06:59:36 PM EDTWeb Chat
Jaleel, I tried from my end but the system is not accepting the card. I will request you to call us at 1888 936 4968.
You07:00:52 PM EDTWeb Chat
1888 936 4968 This is our dedicated xfinity team number they will surely help out with it.
JJALEEL BOOKER
07:02:37 PM EDTWeb Chat
calling now
You07:02:44 PM EDTWeb Chat
Is there anything else I can assist you with today?
JJALEEL BOOKER
07:03:18 PM EDTWeb Chat