Notes

WAITLIST TECH TEAM :-
I have checked d with the advance team and the soonest tech date and time is for , I have added you to the tech waitlist as you are our valuable customer customer, as soon as any prior tech visit is available you will be contacted on priority so that the issue gets resolved for you. Please be assured I have also raised the ticket to the advance team regarding this so that you can be contacted as the top priority for the tech visit
--------------------------
TECH:-
I would like to inform you that the charges for the tech will be $100 and these are the one time charges, they will be added to your next monthly bill

I would recommend to give it a try for the upcoming appointment and check the technician arrival status. Sign in with Xfinity User ID & password. You can find the info to check the status of technician on https://www.xfinity.com/support/articles/my-account-app-view-tech-eta

--------------------------

SOAK
* I would like to inform you that there must be issue with the synchronization of the cable box form the server end, as I have escalated your concern to the advance team and they will run the checks on their end as they have the access to work with the server end, please be assured the team will surely get the issue resolved and I have created a priority ticket for you so this will get resolved shortly.

* I understand the importance of having your services working. I want to ensure you we're doing everything possible to resolve your issue in a timely manner.
I’ve created a ticket with our next-level support to asist you with a resolution. This process can take up to 24 hours to determine if the issue can be resolved
remotely.
* Great news, we have made it more convenient for you; we'll text you to confirm if services are restored. If not, we'll schedule a time for one of our skilled technicians to come to your home as soon as possible. May I have a good mobile number where we can contact you?


-------------------------------
PLESEANTRIES:-
Your efforts in troubleshooting with me are highly appreciated
Thank you so much for the information
Thank you so much
Thank you so much confirming
Thank you so much for your patience over the chat
You're most welcome
Fantastic!
Wonderful!
Awesome!
Perfect!
Thank you for being on hold
Thank you for your patience
You have been a fantastic team player in helping me resolve your concern.


Let me go ahead and pull up your account, please allow me 1-2 minutes.
------------------------
MOBILE DEALS :-
* Great News! I have checked ad you are prequalified for Xfinity mobile services!, Would you like to claim your FREE mobile
you just have to port your line from current service provider to Xfinity

* I have checked and you are prequalified for Xfinity mobile services!. You will be getting Visa Prepaid card, you juts have to port your line form current service provider to Xfinity and you can use your own device.

Currently you are paying approx $30 for home phone services and like you many customer are not now using homephone services so our company ahs decided an offer in which you will save Approx $30 by disconnecting home services and saving more money without any contract

Porting your home phone number to the mobile phone you can save $30 on your bill
in addition to this if you go for Xfiniity mobile you will get $25 credit on your monthly internet bill


We have 1 line for $45. 2 lines for $80, 3 lines for $100 and 4 lines for $120. These are for unlimited data
You will be connected nationwide with 5G, 4G LTE, and millions of secure Xfinity WiFi hotspots — all in one powerful network and you can also enjoy the wifi calling while roaming internationally.

Meanwhile I have an amazing news for you! you are prequalified for Xfinity mobile services, may i know how much you are paying for your current mobile services provider along with the number of lines you have

--------------------------------------
ISSUE ACKNOWLEDGE :-
Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services.

I am apologize for the inconvenience. A good internet is indeed important, I will check the status of equipment and do my best to get the internet restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.

Kindly tell me more about your concern and let's start working on it.

I can definitely help you with that

----------------------------
ORDER APPROVAL
Please help me with your best contact number or the email address to share the approval.

You just have to click on I agree to get the order approved