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What exactly is a Facebook Messenger Bot? At its most basic level, a messenger bot provides a platform for businesses to automate many of the low level customer support functions traditionally reserved for in-house staff. Rather than waiting on hold for hours to talk to a customer service representative, consumers can chat with a chatbot to answer simple questions, check the status of their order, confirm an order, or make the initial stages of a returns request. If you haven't heard of a Facebook Messenger Bot before, I'd be surprised if you'd be impressed.
There are many different kinds of business chatbot technologies out there, but not all of them are as effective at what they do. For example, some bot solutions provide basic messages like "I'm at a website" or "I'm at the checkout." These messages can save time for a single person, but if multiple people need to use the same bot in order to accomplish certain tasks, it can be less effective. This is where a Facebook Messenger Bot comes in handy.
Both provide a great solution for businesses that want to save time while still maintaining a strong online presence. As Facebook Bot mentioned before, there are hundreds of different types of conversational commerce bots, each designed to perform a specific task. Some of these include but are not limited to: customer support, group messaging, and live chat. Bots have been on the rise for the last several years, and more businesses are turning to them as a cost-effective alternative to traditional forms of customer service. While it's too early to tell how long chatbot programs will be around for, if you're already using one of them you're likely well-served.
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