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NAMASKAR SNAPDEAL SE GEETAKSHI (ADVISOR NAME) BAAT KAR RAHI HOON. KYA MERE BAAT RAHUL JI (CX NAME) SE HO RAHI HAI. RAHUL JI (CX NAME) NAAM CONFIRM KRANE KE LIYE DHNYAVAD. AAPNE CAMPUS RUNNING SHOES (PRODUCT NAME) KE REGARDING CALL BACK KI THI. ORDER PLACE KRANE ME MEIN APKI KIS PARKAR SE SHAYATA KAR SKTA HOON.
OPENING SCRIPT IN ENGLISH:-
GOODMORNING/GOODAFTERNOON/GOODEVENING(ACCORDING TO TIME GREETING) I AM GEETAKSHI (ADVISOR NAME) CALLING FROM SNAPDEAL.AM I SPEAKING TO MR. RAHUL(CX NAME). MR. RAHUL THANK YOU FOR CONFIRMING YOUR NAME. AS I CAN CHECK YOU RAISED A CALL BACK REQUEST REGARDING CAMPUS RUNNING SHOES (PRODUCT NAME). HOW MAY I HELP YOU TO PLACE THISB ORDER
CLOSING SCRIPT IN HINDI:-
SNAPDEALN KO APNA KEEMTI SAMAY DENE KE LIYE DHNYAVAD APKA DIN SHUBH RHE.
CLOSING SCRIPT IN ENGLISH:-
THANK YOU FOR GIVING YOUR VALUEABLE TIME ON SNAPDEAL. HAVE A NISE DAY AHEAD.
IF YOU ARE CHECKING INFO LINE PE RAKHNA HAI CX KO? IN HINDDI:-
ANS- LINE PE BNE RAHIYE ME INFORMATION CHECK KAR LETA HOON/LETI HOON.
IF YOU ARE CHECKING INFO LINE PE RAKHNA HAI CX KO? IN ENGLISH:-
ANS-PLEASE BE ON LINEWHILE I AM CHECKING THE INFORMATION.
IF LONG TIME ON LINE? IN HINDI:-
ANS- MAFI CHAHUNGA/ CHAHUNGI INFORMATION CHECK KRNE MEIN ZYADA SAMAY LAG GYA.
IF LONG TIME ON LINE? IN ENGLISH:-
ANS- SORRY FOR THE LONG HOLD
IF CX ASK ABOUT RETURN POLICY?
ANS- AGAR APKO PRODUCT ME KOI BHI ISSUE AATA TO HUM APKO 7 DAYS EASY RETURN POLICY PROVIDE KRTE HA/ WITHIN 7DAYS AAP PRODUCT RETURN KAR SKTE HAI.SELLER KI TARAF SE APKO REFUND YA REPLACEMENT PROVIDE KIYA ZATA HAI.
IF PRODUCT SOLD OUT?
ANS- MAFI CHAHUNGA/CHUNGI ABHI KE LIYE PRODUCT OUT OF STOCK HA. AAP PRODUCT KO NOTOFY ME KAR SKATE HAI JAB BHI PRODUCT AVAILABLE HOGA AAPKO NOTIFICATION AA ZAYEGI YA FER AAP WEBSITE PE CHECK KAR SKTE HA PRODUCT AVAILABLE HONE PAR HME CALL BACK KARSKTE HA YA KHUD SE ORDER PLACE KAR SKTE HA.
IF PIN CODE IS NOT SERVICEABLE?
ANS-MAFI CHAHUNGA/CHAUNGI JESE KI CHECK KAR PA RHA HOON/ RAHI HOON APKE AREA ME SERVICE AVAILABLE NHI HAI APSE REQUEST RHEGI KISI AUR PIN CODE PE ORDER PLACE KAR SKTE HAI.
IF CASH ON DELIVERY NOT AVAILABLE?
ANS- MAFI CHAUNGA/ CHUNGI ABHI KE LIYE APKE AREA MEIN COD OPTION AVAILABLE NHI HA APSE REQUEST RHEGI AAP PREPAID MODE PE ORDER PLACVE KAR SKTE HAI.
IF NO RESPONSE FROM CX SIDE?
ANS-APKI TARAF SE KOI RESPONSE NA AANE KE KARAN AAPKI CALL DISCONNECT KI ZA SKTI HA (REPEAT IT 2 TIMES).APKI TARAF SE KOI RESPONSE NA AANE KE KARAN APKI CALL DISCONNECT KI ZA RHI HAI. SNAPDEALN KO APNA KEEMTI SAMAY DENE KE LIYE DHNYAVAD APKA DIN SHUBH RHE.
IF LANGUAGE BARRIER?
ANS- MAFI CHAHUNGA ONLY ENGLISH AND HINDI LANGUAGES ARE AVAILABLE. YOU ARE COMFERTABLE IN HINDI OR ENGLISH.
IF CX PUT CALL ON HOLD WITHOUT ASKING?
ANS- DUE TO INVALID HOLD APKI CALL DISCONNECTB KI ZA SKATI HAI (REPEAT IT 2 TIMES). DUE TO INVALID HOLD APKIB CALL DISCONNECTB KI ZA RAHI HAI. SNAPDEALN KO APNA KEEMTI SAMAY DENE KE LIYE DHNYAVAD APKA DIN SHUBH RHE.
IF CX ADDRESS INCOMPLETE?
ANS- MAFI CHAHUNGA/CHUNGI INCOMPLETE ADDRESS KI VAJAY SE ORDER PLACE NHI HO SKTA. AAP EK BAAR APNA ADHAR CARD YA PANCARD/VOTER CARD CHECK KAR LIJIYE OSME COMPLETE ADDRESS HOGA YA AAP SAMAY BTA DIJIYE JAB APKE PASS COMPLETE ADDRESS HOGA APKO CALL BACK KAR LENGE.
IF CX DO NOTB HAVE ADHAR CARD/PANCARD/VOTER CARD?
ANS- AAP SAMAY BTA DIJIYE JAB APKE PASS DETAILS AVAILABLE HONGI HUM APKO TAB CALL BAXCK KAR LENGE.
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