Notes

cx too frustrated because product is not picking up since 27 feb .pick up boy does not come to pick up only they calls to cx and says it is old so they will not pick up it //cx threating for consumer court kindly resolve it


cx too frustrated because product has already picked up on 4/3/2022.pick up boy does not come to pick .given courier boy number is switch off //gets fake remarked on our system. kindly resolve it .


(APUC )
Senior call done //escalate
Issue : want to want to know abt refund status /APUC CASE
Action Taken : APUC already selected // RL already Filled
Communication : 72 hrs tat breached so ask to wait 24 to 48 hrs
pickup boy number 91-1169060099
pick up receipt :N/A
Pick up boy name :N/A
pickup date : 15/3/2022



cx too frustrated because product was picked up on 15/3/2022 but still puc not marked. we had already given 24 to 48 hrs multiples time but nothing has happened now he is not ready to wait and wants to refund within 24 hrs . kindly resolve it.



/cod //
Senior call done
Issue :cx want to know why he is not able to place the order on cod mode
Action :N/A
Communication : informed to cx after cancelled many orders .it can not be placed on cod suggested to place order with another payment mode //cx agree



multiple
product already picked up with this sub order 51543513685



APUC CASE(puc already done on 20/3/2022 but still not marked on our system kindly resolve it because we have been sharing same tat .he got frustrated and wants resolution as soon as possible kindly check it.







cx already sent his product through national courier partner on 08/03/2022 and also shared courier receipt but still it is not marked due to this still amt did not refund /many times we given 24 to 48 hrs but nothing has happened .kindly resolve it .




CX HAD ORDERED TWO QUANTITY AND GOT ONLY ONE QUANTITY AND PAYED FOR BOTH. cx too frustrated because complaint could not be resolved since 16 mar now he is not ready to send any image and wait also wants resolution within 3 hrs otherwise threating for consumer court . kindly resolve it .


puc done on 20 mar but still not marked on our system now cx is not ready to wait for 24 to 48 hrs. wants resolution as soon as possible otherwise he will not buy the products .kindly resolve it .




****SENIOR CALL DONE ***
issue:- cx want to know about Snapcash refund//
action:- cx return the order already refund of product or Snapcash refund already done// Snapcash refund not reflected on Snapcash history// tat shared 24 to 48 hrs already// ask to wait// csut is very irate
cust want senior call //form fill

//ofp//
****SENIOR CALL DONE ***
issue : cx said courier boy does not come and denies to pick up they said design and color are different
action : REQUEST already raised
communication : /apology done /told to cx as it is out for pickup //so ask to wait till end of the day /told to cx dsqc mentioned //therefore post picked up of item its updates within 24 to 48 quality check and pick will be marked as done on system //refund tat shared 2 hrs from folcon post initiate //cx agree


cx too frustrated because she has already shared bank details multiples time but still getting sms that kindly share bank details but still refund not initiated due to this cx threating for twitter if refund will not be processed within 24 hrs kindly resolve it .

****SENIOR CALL DONE ***
ISSUE:-cx ask about order status
ACTION:-complaint taken/FNDR already filled//Address verified
COMM:- DDr ,and courier boy name shared .ask cx that order delivery is rescheduled/ask cx to wait 24-48 hours cx agreed//courier boy not delivering cx order//cx agree

//empty parcel /
****SENIOR CALL DONE ***chat date
Issue : cx wanted to know abt refund //all required images shared by cx end
Action :complaint already taken taken
Communication : apology done to cx// 7 days tat breached so ask to wait 24n to 48 hrs /refund tat shared //all images shared by cx end but still he did not have any resolution //cx agree


cx too frustrated because product is not picking up since 27 feb .pick up boy does not come to pick up only they calls to cx and says it is old so they will not pick up it //cx threating for consumer court kindly resolve it


cx too frustrated because product has alread up since 04-03-22 .pick up boy does not come to pick .given courier boy number is switch off //gets fake remarked on our system. kindly resolve it .


(APUC )
Senior call done //escalate
Issue : want to want to know abt refund status /APUC CASE
Action Taken : APUC already selected // RL already Filled
Communication : 72 hrs tat breached so ask to wait 24 to 48 hrs
pickup boy number 91-1169060099
pick up receipt :N/A
Pick up boy name :N/A
pickup date : 15/3/2022



cx too frustrated because product was picked up on 14 mar but still puc not marked. we had already given 24 to 48 hrs multiples time but nothing has happened now he is not ready to wait and wants to resolve within 24 hrs kindly resolve it.


/cod //
Senior call done
Issue :cx want to know why he is not able to place the order on cod mode
Action :N/A
Communication : informed to cx after cancelled many orders .it can not be placed on cod suggested to place order with another payment mode //cx agree



multiple
product already picked up with this sub order 51543513685



APUC CASE(puc already done on 20/3/2022 but still not marked on our system kindly resolve it because we have been sharing same tat .he got frustrated and wants resolution as soon as possible kindly check it.







cx already sent his product through national courier partner on 08/03/2022 and also shared courier receipt but still it is not marked due to this still amt did not refund /many times we given 24 to 48 hrs but nothing has happened .kindly resolve it .

CX HAD ORDERED TWO QUANTITY AND GOT ONLY ONE QUANTITY AND PAYED FOR BOTH. cx too frustrated because complaint could not be resolved since 16 mar now he is not ready to send any image and wait also wants resolution within 3 hrs otherwise threating for consumer court . kindly resolve it .


puc done on 20 mar but still not marked on our system now cx is not ready to wait for 24 to 48 hrs. wants resolution as soon as possible otherwise he will not buy the products .kindly resolve it .