Notes

cx too frustrated because product was picked up on 16/3/2022 but still puc not marked. we had already given 24 to 48 hrs multiples time but nothing has happened now he is not ready to wait and wants to refund within 24 hrs . kindly resolve it.

cx too frustrated because product has not been picking up since 13-03-22 .pick up boy does not come to pick .approximately 10 times has spoken to pick up but still nothing has happened //gets fake remarked on our system by courier boy . kindly resolve it.

cx already sent manually his product on 09 mar and also sent courier receipt but still refund not initiated . cx too frustrated and wants to resolve within 24 hrs .kindly resolve it .

//rl filled //
****SENIOR CALL DONE *** case already escalated
Issue: cx too frustrated because he has been waiting since 24-02-22 to pick up but still not pick up
//courier boy does not call and gets fake remarked on the system .
Action: macro already shared//RL already filled//
comm: apology done//ask to wait 2 to 3 days to pick up //cx agree


PDW
cx didn't received order but status shows delivered .complaint already raised on 16/3/2022 but still did not resolve many times we have shared 24 to 48 hrs due to this he too frustrated .kindly resolve it .

multiple suborder
product has already picked up with this sub order 51609344738 on 15 mar but still it did not update and also not refunded the amt. cx too frustrated because we have given 24 to 48 hrs multiples times but nothing has happened now he wants to resolve within 24 to 48 hrs.


//shipped together
****SENIOR CALL DONE ***
Issue: shipped together case//got only 1 item//cx did not receive product so no receipt is available//
action: apology done
Comm: /tat shared 48 hour for update case already escalated to CRT investicgatation //refund of ₹ 2685 is pending//cx did not get this product//other pair of shoes is picked and for that refund is given//cx angry//cx agree

//multiples suborder //
****SENIOR CALL DONE ***
Issue :product already picked up with this sub order 51609344738 but still refund not initiated
Action :request already raised /rl filled //puc was done on 15-03-22
Communication : apology done //ask to wait 24 to 48 hrs for update //cx agree

cx too frustrated because product was picked up on 16/3/2022 but still puc not marked. we had already given 24 to 48 hrs multiples time but nothing has happened now he is not ready to wait and wants to refund within 24 hrs . kindly resolve it.

cx too frustrated because product has not been picking up since 17-02-22 .pick up boy does not come to pick up .approximately 16 times has spoken to pick up but still nothing has happened //gets fake remarked on our system. kindly resolve it.

cx already sent manually his product on 09 mar and also sent courier receipt but still refund not initiated . cx too frustrated and wants to resolve within 24 hrs .kindly resolve it .