Notes

non pay
It is never our intention to deny or deprive you with any extension and the current status of the account limits us to do so. I am hoping for your compassionate understanding that we follow certain mandates and we also bound to a certain limit like a normal person.


Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.



We understand that you need more days to settle your past due balance as I am a customer myself that needs little more time paying our bills and we really appreciate you trying to catch up with your bills.



I reviewed your account status and regret to inform you that your account is not eligible for payment extension/arrangement option at this moment

I understand that customers may experience financial hardship that makes it difficult to pay their bill so I found another option for you. As your account is eligible for the Xfinity Temporary Service plans in which you can make the flexible payments and keep your services active and working. You can setup the flexible payment plan through our dedicated team on the helpline 1800-934-6489 or check at www.xfinity.com/paymentassistance/temporaryservices


ACP
please call 844-963-0288 to enroll in ACP through Xfinity and have your ACP credit applied to your Xfinity Prepaid Internet service. For this step, you’ll need the application ID you received from the National Verifier when you were approved.

Transfer chat openning
A wonderful day! thanks you for choosing xfinity . This is Muskan your xfinity ambassador for today. Glad to assist you today. Please allow me few minute to review your previous chat.


shipment
I have processed the order, this is your order reference number , you will receive the shipment within 3-5 business days, once you receive the shipment please plugin the equipment and activate it via Xfi app or visiting at xfinity.com/activate so that you do not need to reach us again to activate it.




Free flex
Also for this huge inconvenience I will provide you Free streaming services with Free 4k Streaming box. Shall I add it for you?

The Xfinity Flex comes with Xfinity Internet at no extra cost. You will get the 4k Flex streaming wireless box, there will be no box rental, no service cost, no shipment charges, no taxes you need to pay as long as you keep the Xfinity Internet. You can access more than 10,000 shows and movies + 200 live channels. All your favorite apps at one place as well like Netflix, peacok premium, hulu, amazon prime, hubi, pluto, etc. Sounds good?


CMAC ADDRESS
Can you provide the C-MAC address that’s located at the back or bottom of your modem, I want to make sure I'm working with the right device.


when cx ask for call

Sure, If you want on call assistance, we have dedicated helpline number. I would request you to please call on : 1800-934-6489. However the procedure is same, If you allow me I can help you over the chat.

I wish I could make call. However as we are from chat support team we are not authorized to make calls. No need to worry please give me a chance to assist your with your concern