Notes

OPENING

Hi, Greetings of the day! I am Vishal , How can I help you today?

Please share your concern, so I can assist you better!

May I know your exact concern please?

Bataiye main kis prakar se aaj aapki sahayata kr sakta hun.

Sir, please, Don't worry please elaborate your concern, I will surely help you out.

Sir, nishchint rahiye, mere dwara aapki puri sahayata ki jayegi.

I am sorry for the inconvenience caused, please don't worry, I will surely help you out about your concern.

Maafi chahunga aapko asuvidha hui, lekin aap nishchint rahiye main aapki problem solve krne mein aapki puri sahayata karunga.

ASKING DETAILS

Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!

Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Are you talking about this order -

Kya aap isi order ki baat kr rhe hain -

Thankyou for confirming your order.

Order confirm karane k lie dhanyawaad.

HOLD

Aap mujhe thoda samay dijiye taki aapke order ki jankari check kr sakun.

Please give me a moment, I will check it for you.

THANKS

Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

Thank you for sharing detail with us! Please allow me some time to check the information for you.

CLOSING
Aasha karta hu aap mere diye gaye resolution or baat karne k tarike se santusht honge.

I hope you are satisfied with the resolution given by me and my way of talking.

OFD
Below mentioned is courier boy number:-
Courier Partner Name-
Courier Boy Name-
Courier Boy no.-

HOLD
Aap please mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Please give me a moment, I will check it for you.

APOLOGY
Sir, Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.

Sir, this given time is the maximum time ,as your are our valuable customer , we will try hard to refund back your money in your account as soon as possible.


Chat ID -
Cust Concern-cx ask about order status
Action Taken-whatsap chat
Communication-

URGENT DELIVERY
Please don't worry sir, I'm your case manager and I will raise the request for urgent delivery too from my side and I will try my level best to deliver your item as soon as possible to you .

Sir, please aap nishchint rahiye, main abse aapka case manager hu aur maine aapki urgent delivery ki request bhi raise kr di hai
aur main puri koshish karunga ki die gaye time se pahle hi aapke order ko aap tak pahuncha dia jaye.

UD

Aap nishint rahiye, main khud personally aapki problem solve krunga or courier boy k lie aapka feedback bhi le rha hu taki courier boy ke khilaf strict action lia jaye or future me kabhi bhi aapko aisi pareshani ka samna na karna pade.


Sir extremely sorry for the inconvenience you have faced, I am as your case manager, has taken your feedback about the courier boy and I will personally ensure that this will never going to happen with you again in future.


URGENT DELIVERY
Sir, Your product will be shipped soon and you order dispatch date is "dispatch dates" and once order will get dispatch you will get an update via Email & SMS.
I will work hard to ensure it reaches you on or before "Delivery Date" as promised. I will work with courier team and try to get your product deliver as per your requirement.


REPLACEMENT
Sorry for your inconvenience, I had taken your request for replacement and within 48hrs your product will be picked up by EKART courier partner and then you will get your replaced product.

I request you to please give me a chance to work on your complaint I will not disappoint you.

CALLBACK
Sir, maafi chahunga lekin main aapko sirf chat par hi support kar paunga, islie aapse request karunga ki please aapka jo bhi concern hai, aap msg mein hamare sath share kar sakte hain.

Sir, maafi chahunga lekin technical limitations ke karan main aapke dwara bheje gaye documents nahi dekh sakta, aapse request hai ki please aap message mein type karke hi apni bat kijiye, tabhi main aapki sahayata kar sakunga.

Whatsapp Chat ID –0C28743F9ECCC3D
Cust Concern – cx want to return item
Action Taken – replied on whatsapp
Communication – apology done//chat drop//order not confirmed

REFUND MODE

Okay, will you please tell me which mode of refund would you prefer out of Bank Refund/ UPI / Amazon.

Sir, aap mujhe bata dijiye ki aap apna refund kis mode mein lena chahoge- Bank Refund / UPI / Amazon Wallet.

Ma'am/Sir, for your bank details, I am sharing an Mail with you on your registered E-Mail Id, I request you to please share your bank details with us on that mail.

Sir, main aapki UPI details ke lie aapki email par ek mail share kar raha hun, aapse request hai ki please is mail par reply mein aap apni UPI details hamare sath share kar dijiyega.

IMAGES
Sir, maafi chahunga lekin kuch technical limitations ki wajah se main aapke dwara bheji gayi screenshots/images nahi dekh sakta, islie aapse request hai ki please aapka jo bhi concern hai, mujhe message mein type krke bataiye, taki main aapki behtar sahayata kar sakun.

APUC
Details dene k lie dhanyawaad sir, main aapko batana chahunga ki kinhi technical issues or pickup boy ki laparwahi ki wajah se aapka pickup hamare system me update nahi ho paya hai, jiske lie main aapse mafi mangna chahunga, main aapse request karna chahta hu aki aap please mujhe ek mauka de apni problem par kam karne ka, main aapko nirash nahi karunga or aapko best resolution dunga, aapse request hai ki please aap mujhe maximum 72 hrs ka time de dijiye, meri puri koshish rahegi ki issey pahle hi aapka refund aapko wapas kar dia jaye.

Sir, we apologize for the inconvenience caused, due to some technical errors and negligence of the pickup boy, your pickup is not updated here in our system, also I have updated your concern, our team will update you regarding this within next 72 hours.
and you were requested to wait up to 72 hrs, so I request you to wait please up to next 48 hrs. for update from our team regarding your complaint.

RPI Denial
Sir, main janta hun ki aap apni kharidari se khush nahi hain, or aap apna product wapas karana chahte hain, aapko batana chahunga ki aapki request par kam karte hue humne aapke account se kuch transactions paye, jo hamare internal checks ko pass nahi kar paye, islie hum aapki product return karne ki request nahi le sakte hain.

MANUAL PICKUP
Sir, I want to inform you that your return request is approved by our team and extremely sorry because due to non-serviceability of pickup courier services in your area, our team has assigned you manual pickup, that means you have to courier your parcel to the nearest EKART courier center with all invoices and bills, also your expenditure on sending parcel will be also refunded to you, so I request you to please send your parcel to the nearest EKART courier center as soon as possible.

Ma'am, maafi chahunga, lekin main aapko batana chahunga ki aapke area mein hamari pickup serviciebility na hone ke karan hamari team, ki taraf se aapko manual pickup assign hua hai, jiska matlab hai ki aapko khud hi apna parcel courier karke pass ke EKART courier center tak pahunchana hoga, aapke sare courier charges wapas kar die jayenge, islie aapse request hai ko please jitne jaldi ho sake aap apna item hum tak pahuncha dijiye taki aapki problem solve ki ja sake.

EXTRA ASSURANCES

Your concern is justified and, I understand how you are feeling right now. But be assured I will definitely help you regarding this. Your chat landed on me so, now is my responsibility to help you.

Sir, please you not need to worry about your issue, now I am your case manager her to help you out, please trust me and give me a chance to help you, I will definietely give you the best resolution.

Maafi chaunga, Par aap humare liye bahut valuable customer hai, aap nischint rahe , apko jo problem face karni padd rahi hai, usko main jald se jald solve krwaunga.

Main aapko bharosa dilana chahta hu ye aapka snapdeal k sath pahla or aakhiri bad experience hoga, aage se main khud personally dhyan rkhunga ki aapko aisi prblm face n karni pade.

UD(ADDRESS CONFIRMATION)
Ma'am, maafi chahunga aapko pareshani ka samna karna pada, maine delivery boy ke aise bartaw ke lie aapka feedback le lia hai, aap nishchint rahiye, main aapke product ki delivery rescedule kar deta hun, aapse request hai ki please aap apna address confirm kara dijiye or agar aapke pass koi alternate mobile number hai to wo bhi mujhe de dijiye, main yahan update kar deta hun. kya aapka ye dia gaya address correct hai-