Notes

***(UNINSTALL THE APP)***
Hi
Greetings from Swiggy.
Thank you for reaching out to us. We are sorry to know that you wish to deactivate your Swiggy account.
Instead of deactivating your account, we suggest that you uninstall the app or log out in case of Swiggy for web. In such a case, you can always reinstall & login to the app in the future, if you wish to resume our services.
Please feel free to contact us, if you require further assistance at www.swiggy.com/support.
Warm Regards,
Nikita
Swiggy Support Team.
***************************************************************************************************************************
***(HIGH ABUSIVE)***
Hi
Greetings from Swiggy!
Thank you for writing to us for order #
We can only imagine the discomfort you have to go through because of this. Please be assured, we have already forwarded your feedback to the concerned department so that we can avoid the recurrence of issues like these in the future.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Nikita
Swiggy Support Team
-------------------------------------------
***(HIGH ABUSIVE 02)***
Dear Customer,
Greetings from Swiggy.
Thank you for writing back to us.
As stated previously, we have already shared your feedback with the concerned team. They will look into the matter and will attempt to ensure that this doesn’t recur in future.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Nikita
Swiggy Support Team
***************************************************************************
***(COUPON)***
Dear Customer,
Thank you for writing to us about the order#.
Please accept our sincere apologies for this experience. Based on your response and details shared, we’ve raised a dispute with the restaurant and are processing a coupon FOODLOVE-BXEBME worth Rs. 497.
Coupon Terms and Conditions:
1. Valid for 30 days from the date of the coupon being issued
2. Valid on all modes of payments
3. Offer is not valid on Domino's COD orders
4. Valid once per user
5. The coupon code will be visible at the checkout page by selecting the ‘Apply Coupon’
6.The coupon code will be visible at the checkout page by selecting the ‘Apply Coupon’
The feedback from this specific incident will also be passed to our teams that work closely with the restaurants and delivery partners to prevent such issues. This helps us ensure we remain on track to provide a hassle-free experience to our customers.
Please let us know in case of any further questions.
Warm Regards,
Nikita
Swiggy Support Team
************************************************************************************************
Post 24 HOURS//WOC//CALL NOT CONNECT
Hi Berwal,
Greetings from Swiggy!
Since we haven’t heard from you in over 24 hours. We are writing to inform you that we tried to connect with you on your registered mobile number; however, we were unable to reach you.
We have waited for relevant required details from your end and in the absence of relevant required details we are not able to check and resolve the problem for you.
please get back to us with relevant details like order number/registered email id/registered mobile number, so that we can check and resolve it for you.
Please feel free to contact us, if you require further assistance at www.swiggy.com/support.
Warm Regards,
Nikita
Swiggy Support Team
*******************************************************************************************
***(APPRECIATE CX FOR DE CONCERN)***
Hi Akshay,
Greetings from Swiggy!
Thank you for writing in to us. We really appreciate your concern about our delivery agents. We wish to inform you that we at Swiggy take utmost care of our agents. They are given ample time to pick up and deliver orders. We also give them a buffer on the time taken to deliver.
?We however, understand you concern with which you have written this email. The same would shared with the concerned team.
??Please feel free to contact us, if you require further assistance at www.swiggy.com/support.
Warm Regards,
Nikita
Swiggy Support Team
*****************************************************************************
***(FORWARD TO RELEVENT TEAM)***
Hi
Greetings from Swiggy!
Thank you for writing to us.
We have forwarded your concern to the relevant team from our end.
They would certainly look into this and action this appropriately at the earliest.
We request you to wait for 24 - 48 hour and the team shall get back to you.
We appreciate the effort taken by you to bring this issue to our notice and we look forward to your support and understanding.
Please feel free to contact us at www.swiggy.com/support for any further queries.
Warm Regards,
Nikita
Swiggy Support Team
********************************************************************
Hi Joydeep,
Greetings from Swiggy!
Thank you for writing back to us and for explaining your concern.
We are unable to provide an invoice on behalf of the restaurant as the actual invoice details can only be shared by the restaurant partner.
Going forward, we request you to kindly mention it in the special instructions while placing the order so that the restaurant partner can accommodate the same.
Please note that the original invoice can only be generated by the restaurant and cannot be sent over digitally.
We do share the order summary details after the completion of each order to your registered mail ID.
We would like to inform you that you can download the order summary copies of your orders from our website ​www.swiggy.com.
We also send out the order summary after the completion of each order at your registered email address.
Request you to follow these steps to download the Order Summary: Login & go to account on the Website.
1. Please go to Account.
2. Please tap on "Help" for the order you want to download the order summary.
3. Please select "I have payment, refund, and bill-related queries for the order."
4. Please select "I want an invoice for the order." The order summary will be sent out to you at your registered email address.
Hope we were able to address your concern.
Please feel free to contact us, if you require further assistance at ​www.swiggy.com/support.
Warm Regards,
Nikita
Swiggy Support Team
**********************************************************************************************
***(DELETE ACCOUNT HISTORY)***
Hi
Greetings from Swiggy!
We apologize for the inconvenience and have taken up your feedback with regard to service and are addressing it with immediate effect.
We regret to inform you that we are unable to comply with your request, as there is no way to erase your order history, and personal information (such as the registered mobile number and registered mail id etc.)
Swiggy does not have any other information instead of that. We will diligently work on improvement.
We appreciate you taking the time to write to us.
Please feel free to contact us, if you require further assistance at www.swiggy.com/support
Warm Regards,
Nikita
Swiggy Support Team
**************************************************************************************************