Notes

Please download Xfinity My account App at http://customer.xfinity.com/help-and-support/xfinity-apps/ to easily troubleshoot and manage your account anywhere.

You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to perform troubleshooting steps for any internet issues through your tablet /mobile device”

You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to change your Xfinity Account password/ Wi-Fi Network name or password through your tablet /mobile device”
You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device”

While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.

- With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app for your mobile device
We appreciate your business and value you as a customer.

I really apologies for all the issue caused to you. Please do not worry I will check and help you with best

I will assure you I will get everything fix. I will take this issue as my own. Let's work together to get everything fix

-----------------------------MOBILE ______________________________________________________________
As I checked you are eligible for the Xfinity mobile services, with America’s largest and most reliable LTE network combined with the access to 19 million hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it.You get unlimited nationwide talk and text with No term contracts. Shall I share the details with you?


Meanwhile, I just noticed your account pre qualifies for Xfinity mobile services and to get New mobile phone at FREE of cost, May i know how much you are paying for your current mobile services?

You can stream, browse, text everyone using your devices. You can have the By the Gig or Unlimited data with No activation fees, no phone line access fees, and data starting at $15/month with powerful nationwide 5G network and millions of secure WiFi hotspots included at no extra cost.

We have limited data plan for 1 GB, 3 GB and 10 GB. 1 GB plan is for $15, 3 GB plan is for $30 and 10 GB plan is for $60. If you want to get unlimited data than it will cost you $45 for 1 line, $80 for 2 lines and $120 for 4 lines-

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As I can check you have landline services with number (205) 345-4670
I will port the same landline number with Xfinity mobile and provide you FREE Moto G Pure 5G mobile
In which you'll get $200 VISA card with your own device and discount on your internet plan up to $25 per month
Also for landline, you are paying $30 approx
After porting, you will just need to pay $15
So that's the half of the amount
Also you will get discount on current bill up to $25
You can use the same landline number with FREE mobile
Along with that, I'll provide you unlimited calling + unlimited texting with 1GB data
I would recommend you to try this FREE service as NEW service will bring NEW happiness in your life
-------------------------------- SOFT DISCONNECT

What I am going to do is to check your account to verify our options first and get the best resolution. I appreciate your patience. Let's work together, to resolve this for you. Sounds like a plan?

I know that you are on a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I won't hesitate to do so.

As a customer myself I would to help you restore the services today however since the system have verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.

To make sure that all options are provided to you, we have tied to set up another extension in your account, and we are still getting the same result, in this case we have two options to resolve your concern. First, is to settle the full past due balance and the second option is by reaching our Collections and Payments Department as they have a broader access to help you further with having your services restored since we only have a limited access here in Billing chat. No worries this is not the first time that our Collections and Payments Department got this concern so we can guarantee that they will be able to help you with this since the system on my end won't let me change anything on your account to restore the services.

To get in touch with them, all you have to do is to reach this number All you have to do is to reach this number 1-800-446-7037 anytime Monday through Saturday 7AM to 9PM ET so that they can further assist you.

Payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment

Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.

I certainly get your point and as much as I would like to help you get additional 2 days, our options are only limited and we only have payment arrangement that already been given to you. Another option that you can try is to speak with our collections team for a different payment plan.,