Notes

Hi, Greetings of the day! I am Yawar. How can I help you today?
Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Please apna registered mobile number ya order ID btaye taki main check krke apko jankari de sku.

Are you referring to this order?

Kya aap is order ki baat kar rahe hain ?

Kya iske alawa main apki aur koi sahayta kar sakta hun?

Thank you for sharing detail with us! Please allow me sometime to check information for you.

Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

No need to worry, you will be fully assisted, Please give me a moment, I will check it for you.

I am sorry for the inconvenience caused, Please give me a moment, I will check it for you.

Nischint rahiye, aopki poori sahayata ki jayegi, Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Maafi chahunga apko pareshani hui, Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.
Thank you for confirmation! Please allow me sometime to check information for you.
Maafi chahuga apko pareshaani hovi, Apse request hain app apna address confirm karwaye?

I am sorry for Inconvenience caused. Is this your delivery address?
Confirm karvane ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

Careers @ Snapdeal.com
spread sheet
https://docs.google.com/spreadsheets/d/1-QMqiEHgZ5eGw7XWOE7VFf8t00QNCUFZe1N5RT1vmL8/edit#gid=0


Cust Concern – cx no response//
Action Taken – replied on whatsapp
communication- cx no response//

Nischint rahiye, aopki poori sahayata ki jayegi, Apse request hai ap please wait ki jiye mai apko 30 minutes me call kar rha hun.

No need to worry, I request you to please wait I am calling you within 30 minutes at your registered mobile number.

I am sorry for the inconvenience caused, I would like to Inform you that we have tried to called as you didn't picked the call. No need to worry, I request you to please wait I am calling you once again within 30 minutes at your registered mobile number.

Maafi chahunga apke es registered mobile number se apke koe bhe order ke details check nahi kar pae rahe hoon. Apse request karunga aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!
Bank details
As I can check your order complaint is accepted and your refund amount is ready to initiate but We don't have your bank details. I request you to please share the bank details through email/app and then we will revert you for this via email/sms within 24-48 hrs.

Jaisa ki mai check kar paa rha hu apke order ki complaint accept ho chuki hai or refund amount ready hai initiate hone ko prantu hmare paas apki bank details available nahi hai. Apse request krunga ap apni bank details [email protected] ke madhyam se share kare or uske baad ham apko iske liye revert krege apki email/sms pe 24-48 hrs mai.

As I can check your bank details is not available please check I shared you a mail please fill your bank details in mail and send us then team will revert you within 24 to 48 hours regarding your refund.
Sorry, that you are facing such issue. I have registered your complaint regarding this and we will try to pickup your within 24-48 hours
Extra assurance
There is no need to worry, I've done all possible things and I assure you'll receive your order as soon as possible.

I understand how you are feeling right now if i were on your place i would have felt the same way . Your anger is obvious and your irritation is understandable but i am going to make sure to sort this issue as soon as possible. Its is my responsibility to help you.

I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.
I am directly escalating your concern to the higher authority and I will personally review your account and make sure that your order will get delivered at the earliest.

Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.
RTO
We apologize as we were not able to deliver your order even after multiple attempts. I request you to please place a fresh order with us.
(WANT SENIOR CALL)
I apologize senior is not available now, If you want to contact would request you to please share a mail on [email protected]
Main maafi chahta hoon ki senior abhi upalabdh nahin hai, Agar aap sampark karana chahate hain to kripeya aap [email protected] par ek mail saajha karne ka anurodh karenge.
Manual pickup
I would like to inform you that after the delivery of the product you will get the manual with the product you can read the manual in the manual you will get the whole information regarding the product.
(escalation FOR DELIVERY)

I am directly escalating your concern to the higher authority and I will personally review your account and make sure that your order will get delivered at the earliest.

I assure you I am personally working on your concern. Also I have highlighted your concern to the higher authority. I request you to please wait for 24-48hrs. We will revert you soon via email/sms.
REturn
May I know what is exact problem you are facing regarding the product so that I will register your complaint.
Kya main jaan sakti hun aap product return kyu karna chahate hain product main kya problem hain?
I will register your complaint regarding this will you please tell me you want replacement or refund of this item?
Main apki darj karugi iss issue kai liye , Kya main jaan sakti hun aap is itme ko return ya replacement kya chahte hain ?
Upi
Sorry that you are facing the issue and you will get only refund for this order may I know that which payment mode to you want refund?
Amazon
UPI
Bank refund
I have taken your return/replacement complaint regarding this order, team will upate you regarding this complaint within 24 hours. I apolozies that you have faced this issue.
Nishchint rahiye main apke iss order kai liye return/ replacement request darj kar rahin hun , Aapse request hain aap 24 hours ka wait kijiye team apko update kar degi.
As I can see here, the pickup of your item has been schedule and it will be picked up within a maximum of 48 hours. Your product will be picked up by our courier partner by .............I request you please keep your product in original packing.
Nishchint rahiye main apke iss order kai liye return/ replacement request darj kar rahin hun ,-----courier team dwara 48 hours me apka product ka pickup ho jayega or sath hi request karugi product ko original packing kai sath pack kijyega.


Asuvidha ke liye maafi chahte hai, Apki complaint register krdi gyi hai. Hmari puri koshish rahegi ki apka pickup 48 ghante me krva diya jay, ye pickup EKART_DSQC courier partner ke dwara krvaya jayega. Apse request hai ki ap apna courier original packaging or invoice ke sath courier boy ko handover kre.
Mai samanjh pa raha hoon ke aapko bhut pareshani ka samana karna pad raha hai, Nischiant rahyia aapka case mere dawara humari higher team ke sath dobara se highlite kar diya gaye hai mai aapse request karta hoon ke aap hume thoda sa samay digyia taki hum aapke case pe kaam kar sake, or mai yeh sunchiat karta hoon ke aapko aage se esi kisi bhe pareshani ka samana na karna pade.
(CALL BACK REQUEST)
Sir, I would be able to response you over chat only, I would like to request if you can share your concern via chat. I will be happy to help here.

Main aapase keval chat karane ke lie pratikriya de paoonga, main aapase anurodh karana chaahoonga yadi aap chat ke maadhyam se apanee chinta saajha kar sakate hain. mujhe yahaan madad karane mein khushi hogi.

Sir, If you want you can also contact our support team on 9212692126 for any quarries related to snapdeal and our team will be definitely provide you with the best possible resolution. You can also choose call me now option in my order section.

Agar aap call pai baat karna chahtai hai to ye hmara customer care number hai 9212692126. Aap is par support team se sampark kar sakate hain aur hamaari team aapako sabase achchha sambhav sankalp pradaan karegi. Ya aap my order section mai jakr call me now ka option select kar saktai hai hmari team ki taraf sai aapko call ajayegi.
Alternate mobile numbr?
I request you to share your alternate mobile number so that I can update.
Apse request hain app apna alternate mobile number share kare taki main update kar saku.
failed
As I can see your payment for placing the order were unsuccessful. In case amount debited from your account then it will be credited back within 72 hours.
Please rest assured.
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
UD (undelivered orders)
(Reason any delivery attempts confirmation)
Sir, I can see here that delivery could not be completed due to <UD reason>.
Please confirm, did you receive any call for delivery on <UD Date>.

(Delivery Rescheduled)
We apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your order delivery and with the next 24-48 hours same will be attempted.

You can also track your order by clicking here https://m.snapdeal.com/myorders

UD(Other Issue)( Miss/shipper delay)
Sir, The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. We will deliver your order at the earliest for same our team will update you within next 24-48 hours.

You can also track your order by clicking here https://m.snapdeal.com/myorders

UD ODA (out of delivery area)

I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest "courier center name"

CIP
Your order is in cancellation process. It will take 24 to 48 hours for the refund initiation. After initiation of refund it will take 5 working days to reflect the money into your account.
Revert
(REVERT)
I apologize for the inconvenience you have experience
As I can check your order complaint is already raise and we are working on it we will revert you for this via email/sms within 24-48 hrs.

Maafi chahunga apko preshani hui.
jaisa ki mai check kar paa rha hu apke order ki complaint bni hui hai or ham ispe regular kaam kar rhe hai iske liye ham apko revert krenge apki email/sms pe 24-48 hrs mai


Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest. I request you to please wait for 24 to 48 hours we will update you with sms or email.