Notes

******SHOW APPRECIATION******

1. Thank you for sharing the details with me.
2. I appreciate you for loyalty and business with Xfinity. Looking forward to serve with you for many more years.
3. I appreciate the loyalty with Xfinity and compensate the inconvenience caused due to outage, I will apply credit on your account. (APPLY CREDIT)
4. I appreciate you for your patience, time and cooperation in doing troubleshooting with us.
5. I appreciate you taking time to chat with me today.
6. I am glad I was able to assist you today, customer like you make our work easier.
7. I appreciate the efforts while doing troubleshooting with me, I couldn't do without your help.
8. I see you've recently joined Xfinity. Welcome to Xfinity family, we thank you for choosing us as a provider and I appreciate your business with Xfinity.



9. I would also like to appreciate you for signing into My account and coming as verified this will save our time for verification.
10. You have been very patient and amazing with me today, probably the best customer I had today, thank you for being such a kind and cooperative customer.
11. In meantime, I want to thank you personally for being a part of Xfinity family. We value your business and appreciate you choosing us as your service provider.
12. You have been very patient and amazing with me today, probably the best customer I had today, thank you for being such a kind and cooperative customer.
13. I appreciates, you answering my all questions patiently so I would be able to find out the root cause of the issue and fix it for you.
14. I just want to say thank you for being part of our Xfinity family. We value your business and appreciate you choosing us as your service provider.
15. I really appreciate your efforts and Co-operation and as well as I would like to also appreciate for business relationship from Comcast



16. I appreciate you bringing this to our attention, I will help you get this issue resolved.
17. I understand how frustrating it must be to
18. I know you'hv spent a lot of time on this already.
19. Your patience here has been so important.
20. If I were in your position. I would feel the same.
21. To ensure that you may not face the same issue again in future
22. I hope you are happy with the support that provided you on the chat.
Fox nation comes up when I search with the remote but it says I need to subscribe


Hi Christian, I'll be glad to help you to get the best and fast connection

******ASSURANCE******
1. You are a valued customer to us, I ensure you to get best deal for you available at this moment.
2. I understand your situation. Be assured, you have landed in good hands and I will do everything I can do and my tools allow me so we can find best resolution for you.



3. I can imagine how surprisingly high bills can get, let me go ahead and take a look at bill in your account.
4. I really understand it is hard to watch your favorite shows and work without internet. Rest be assured, you have landed in good hands, I am here to assist you.
5. I see that you have been a loyal Comcast customer for xx years. We truly appreciate your business and look forward to providing you with exceptional service today.
6. I appreciate the opportunity to assist you today and I want to assure you that we are committed to providing you with a superior customer experience.
7.Thank you for providing your name and thank you for being a loyal part of our family here in Xfinity . How may i assist you today



******WELCOME******
1. Thank you for contacting Xfinity chat support. My name is Mukul, who do I have the pleasure of assisting today?
2. Thank you for contacting Xfinity chat support. My name is Mukul, how may I assist you?

1. Thank you for giving me the opportunity to assist you today.
2. Thank you for letting us know. and your situation is something we need to work on urgency.
3. Thank you for letting us know. Be assured, you have reached the right place, I am here to asist you.
4. I should be one thanking you for giving me opportunity to assist you as you deserve best customer experience.

8529101470797250 xsr1 1000968402122119

******BWAF*****

1. I'd like to ask you few questions to ensure that I am finding best possible solution for you.
2. This is why I love my job, Xfinity have great products.
3. Before technician arrives, please remember someone 18 or 18 years above must be at home, and we have access to the equipment.
4. My pleasure, stay safe and keep smiling: )
5. Glad to have you on this chat.
6. how are you doing today?

To resolve your issue I have one time offer for you, in which you'll get XFI complete package in that you will get unlimited data with advanced XFI network security + Free home wifi assessment + Upgraded one modem + you will also get free advanced 2nd generation XFI POD's for full home coverage if required after completion of 14 days of home assessment.

Only



******BAXA******

1. Based on what you have shared with me, I have a best deal/ offer/ product for you.
2. Would you like to travel?

As you have said you love travel. Before I travel I used to download my favorite shows, you can also download and watch anytime and anywhere on our Xfinity stream app.
3. With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app for your mobile device using this link : https://xfinity.com/apps
4 While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.
5. You can download the Xfinity My Account app from the app store. It gives you the convenience to perform troubleshooting steps for any Internet issue through your tablet/mobile device.
6. You can download the Xfinity My Account app from the app store. It helps to easily troubleshoot and manage your account anywhere.

***************to sale flex********************

Also, I would like to inform that being a Xfinity internet member, now you can get FREE Flex service in this you will get a wireless streaming box.

Which you can connect with your tv and access OTT app's like Netflix, prime video and thousands of movies +Tv series free. Like Roku, Firstly you just need to connect it with the TV.

And it is free for you.

You can also stream Free Peacock Premium on the box. So your bill will remain same as it is now. I'm quite confidence that sound's good to you, Is it?

Just plug in, connect to your Xfinity Internet, and start streaming from your customized dashboard in minutes.

Search across apps like Netflix, Prime Video, HBO®, and more with the award-winning Voice Remote—without switching apps or inputs on your TV.

Xfinity Flex is included with your Internet service at no additional charge.

Stream over 10,000 free movies and TV shows. Rent and purchase top movies and shows On Demand.


*****VOICE*****
2248300612 331684823059199594
Talking Points:
With Xfinity Voice Unlimited, talk as much as you want to nearly half of the world

Get more value by choosing a bundled package

Receive unlimited nationwide talk and text with the Xfinity Connect app, and some packages also feature faster Internet speeds, HD service and more


*****************XM PITCH***************
IMIE no. *#06#

I am glad that you are interested in Xfinity Mobile. You can get the most reliable network with nationwide 5G included at no extra cost, along with LTE and millions of Xfinity WiFi hotspots.


You can stream, browse, text everyone using your devices. You can have the By the Gig or Unlimited data with No activation fees, no phone line access fees, and data starting at $15/month with powerful nationwide 5G network and millions of secure WiFi hotspots included at no extra cost.


We have limited data plan for 1 GB, 3 GB and 10 GB. 1 GB plan is for $15, 3 GB plan is for $30 and 10 GB plan is for $60. If you want to get unlimited data than it will cost you $45 for 1 line, $80 for 2 lines and $120 for 4 lines



You’ll receive unlimited nationwide talk and text, and access to millions of Xfinity WiFi hotspots for all your devices.

All of the latest phones are available.

You can always adjust your data options during the month to fit your needs.

......., there is an amazing offer going on, if your transfer your mobile services today you will get a new mobile phone iphone Se at free of cost also you can get $450 prepaid card. This offer is valid for today only.

Also, a new mobile phone of Samsung A42 at free of cost.


========Devices:==========

What type of phones do you have?
Do you know about our bring your own phone/device options and offers?
XM is backed by 20 million mobile hotspots.
XM carries all the latest devices.

=============Savings:=============
Save hundreds!
To give you an example of your potential savings, how many mobile phones do you currently have?
How much are you paying with your current provider?

==========Reliability:========

Number one 5G network in the country.
Rated number one in customer satisfaction year over year.
Service is equally as reliable to large competitors.

The $200 prepaid card BYOD offer is effective from 12/13 – 12/21, so make use of it while you can to reach every customer and finish the year strong!




No Title
Good news for you, As I can see In your account you are eligible for our Amazing Xfinity Mobile service.

Importance of Xm: One of the most Important use of smart phones Is that they ensure safety. Families can easily communicate with each other while away. To cap It up, mobile technology Is here to stay & holds a lot more features In the future to meet even the most of our basic needs & to make life a lot easier.

To meeting up the demand of today's mobile technology, Xfinity Is providing unlimited talk and text, plus flexible 5G data on your terms, with Internet and Mobile that are designed to work together.

Combine the speed of 5G — included at no extra cost — with the power to automatically connect to millions of secure WiFi hotspots nationwide, making it easy to save money on your data plan.

Your wireless. Your rules. 5G included.
Get the lowest 5G entry price of any provider, with By the Gig. And make any line Unlimited so everyone gets just what they need. Only with Xfinity Internet + Mobile.

Many more deals right away to you, I hope you will going to love our All Xfinity Mobile suprising feautures to loyal customers.


*****************INTERNET SPEED UPGRDAE*******************
Save time on all the downloads, uploads, streaming and surfing you do every day

Enjoy improved performance on all the connected devices in your home


_____________________
Please express your feelings with high scores


******FURTHER ASSISTANCE******

1. On a personal level I appreciate your patience and warmth approach through out our chat. Apart from this, is there anything else that I can help you with?
2. Do you have any other questions or concerns I can help you with today?
3. It has been great to have an opportunity to help you. Is there anything else I may help?
4. Brandon, today you chatted in regarding interbet and you would like to replace from near by Xfinity store. Can you confirm that this resolves your concerns today?
5. Before we finish up, do you have any other concerns that I can assist you with? I want to ensure we have covered everything on this chat.


******TECH VISIT******

1. We need to schedule a technician visit in order to check the root cause of this issue and fix it for you so that you will not get any issue
2. We are staying consistent with the advice of our government and public health officials and limiting contact as much as possible. We’re taking extra precautions to limit the spread of the coronavirus. Before I schedule your appointment: Has anyone in the home tested positive for the virus?
3. I can do one thing for you, I'll add your name in waiting list so if any customer have cancel the appointment you'll get the call from technician, is it fine for you?
4. Please be assured that this is free unless there is something that needs to be fixed inside the house
5.Do not worry our technician are required to explain everything if there is something that needs to be done and if the issue will be from Comcast end, you will not be charged a single cent.
6.



******FEEDBACK******

1. My pleasure to assist you. I hope you are happy with my support today?
2. Thank You, could you do a little favor for me?
3. I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day :)
4. Please click on end chat button and you will get option to share your feedback.
5. We value your business and feedback :). I really appreciate you chatting with me and giving me the opportunity to correct this issue Aaron.
I appreciate your feedback on the service and experience I have provided you today by sharing your happiness with H.I.G.H S-CO.R. E.S at the end of the chat
Amazing this means a lot to me and It will be more grateful to me if you fill a nin-n or te-n sur-vey for me as a token of appreciation that will invigorates me to work with more dedication and pursue my responsibilities wisely. You can click on EN-D CH-AT and then take a fee-dba-ck option to fill sur-vey.

Amazing this means a lot to me and It will be more grateful to me if you fill a nin-n or te-n sur-vey for me as a token of appreciation that will invigorates me to work with more dedication and pursue my responsibilities wisely.


******WORDS CAN USE INSTEAD OF: *******

1. But : although, however, on the other hand
2. issue: matter, topic, question,

**********BAXA*************
Your services will include some of my favorite things about Comcast service such as Xfinity App | Xfinity Stream App | Xfinity My Account | Xfinity WiFi Hotspots
Xfinity WiFi Hotspots
Automatically connect to Xfinity WiFi hotspots around town. Easily find Xfinity WiFi hotspots with enhanced search tools
Xfinity has millions of Wi-Fi hotspots throughout our service area to make sure you are always connected. These hotspots give you fast, convenient Wi-Fi and can be accessed using Xfinity User ID & Password when you see Network Name Xfinity Wi-Fi on your device. Save on your cellular data and stay connected with our Xfinity Hotspot services. All you need is Xfinity User ID & Password to login


******TOG******

1. Thank you for that information and Just a friendly reminder, if you minimize the window or hit the back button I may lose you, so please keep this window open.

2. In case we experience connectivity issues within the chat, kindly stay for a few minutes to reconnect to our conversation.

3. Please do not press the back but ton and also avoid using other applications for us to stay connected without any interruption.

4. Please don't refresh the browser or hit back or we might lose the chat.

5. Modem refreshing might be disconnect our chat, we will not connect again on same chat, please stay connected, do not minimize or close the chat.

6. In case we experience any connectivity issues within the chat please do not close the chat window as we will be reconnected again.

**** XFI COMPLETE *********
Let me ship the new modem to your premises, and with new modem,

you'll get XFI complete package in that you will get unlimited data with advanced XFI network security + Free home wifi asessment + Upgraded one modem + you will also get free advanced 2nd generation XFI POD's for full home coverage if required after completion of 14 days of home assessment, sound's good?

xfi pods will help you to eliminate the dead spots in your house and it will boost your wireless connectivity.

Currently you're paying $14.00 for rental modem which is removed as xfi complete included rental modem of $14 and unlimited data security in $11 so it is total $25 , be assured, it will be $11 additional only in your bill.


I can see that you are subscribed with 1229 GB of data per month.

BENEFITS OF XFI COMPLETE :

An xFi Pod works to extend your WiFi network, and help eliminate deadspots for more consistent coverage and creates a powerful mesh WiFi network that finds the fastest connection in your home, to keep you seamlessly online as you move around.

Xfi network security-Helps block cyber threats to every connected device.