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1. Wonderful Good morning! Thank you contacting Xfinity Chat Support. Feel free to call me Deepak. May I know the first and last name of the awesome customer I am assisting and your concern please?
2. Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you to fix the issue. So you can enjoy your services:)
3. I appreciate you for contacting us today, I will be glad to help you and ensure we resolve the issue on priority. 😀
Please be rest assured, I will help you with all my possibilities.
payment arrangement
1. I wish I could restore your services and make a restful day for you. I tried my best to help you but my system won't allow me.
2. In order to restore the services you need to pay the past due amount so that you can enjoy your services.
3. As I have checked and system just updated and your services is disconnected because of past due amount.
Account pulling up
1. Please allow me a minute to pull up your account details.
2. Please help me with your complete name to verify your account.
3. I am pulling up your account details it may take 2-3 minutes. In meantime How’s your day going so far?
Repo building
Great, My shift is just started and you are my first customer and I'm more than happy to assist you:)
Internet issue
1. Please help me with the CM MCAC address of the modem as the information which you have shared is not recognized by the system.
2. Please check all the connections from back side of the modem that are coming from wall outlet to back of your modem.
3. For the inconvenience I'm providing you free flex streaming services and you will get 1 streaming box with peacock premium subscription. And you can access all the OTT platforms through it.
Sounds good to you?
4. Also I have a great deal for you. You will get the unlimited data usage almost on the same price
After adding unlimited data usage
Your estimated recurring monthly bill will be XXX , including XXX of estimated monthly taxes, and government and other fees.
After getting autopay and paperless billing discount it will be XXX
Currently you are paying the same.
Sounds good?
Technician visit
1. Cx has no internet issue. Please resolve the issue properly and if required then swap the modem as well.
2. As I have checked that this is the soonest time slot I have for you is :-
3. But as you are our valuable customer I'm providing you more sooner slot and this is the soonest slot I have for you is :-
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