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The clients desired resolution: check in: 07/17 check out: 07/18
Did you call the hotel:yes
What was the outcome: Louren told me that there was no more availability for those dates so I asked for the authorization to cancel since the customer defensively will not travel for the 23th-24th (current days). Lauren authorize us to cancel without any charge:
Did you call AAS:yes
What was the outcome: Alex assisted me with the cancellation and issuing the refund
What else did you do to resolve the situation: read cancellation policy, called the property and Priceline.
What was the final outcome of the call: reservation cancelled and refund processed
Resolved
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