Notes

Opening
A wonderful day! Thanks for contacting Xfinity chat support. My name is xyz. your Xfinity ambassador for today. It will be great pleasure to assist you today. May I know your first and last name of Awesome customer. Kindly tell me more about the concern and let's start working on it.

Please help me with services address with zip code to pull your account and your first and last name on account.

Sorry for the inconvenience, I certainly understand your concern and realize the importance of Internet in these tough times. Please be assured, I'll definitely resolve your issue asap

I would rather thank you for being so patient and amazing with me over the chat.

I appreciate your efforts in trying to resolve this before coming on the chat with me.

You have been very patient and amazing with me today, certainly the best customer I had today. Will there be anything else I can help you today?

A brief recap, today you chatted in regarding issue with internet connection , and we discovered that with troubleshooting it will fix..
Can you confirm that this resolves your concerns today?

Awesome!
I appreciate any feedback on the experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day”


WHEN MODEM IS offline
Unplug the coax cable from the wall Internet outlet and plug it back after 15 seconds.
Do same with the modem unplug the Coax cable from the modem and plug it back after 15 seconds.
Do let me know once you are done, Okay?

Your chat has been routed to the support desk for residential customers only. Your account is a Business class account and have an exclusive support desk. I would request you to please call our Business support team at 1-800-391-3000 for assistance.

Before scheduling, I hope everyone in your family is safe from the covid? Good to know that. I wish you and your family long happy life.

There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.
If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing t the person to be there on your behalf.

There is no need to initiate chat for tech related query. Because you can track it on My account app and make changes as well, like reschedule or cancel.

1. Please open the link : https://idm.xfinity.com/myaccount/reset
2. Enter your username:
3. Then click on Continue, then enter the Captcha (dancing letters) and then you will get the option to send the reset code on your registered email/phone number.
4. Send the reset code to your email/phone number.
5. Using that reset code and your username and then click on login. You will get a option to reset your password there. Please change your password and login to your account.

I can help to get unlimited data for WIFI on your account almost in same price what you are paying now. Currently yo do not have unlimited data on account and I can help to get that in the same price what you are paying now . Sounds Good?

Would you like if I help you to upgraded the Internet speed up to 600MBPS( currently you have 300MBPS only) with a new upgraded modem swap free of cost in Almost the price what you are paying now
Shall I explain you the deal?

Have you heard about the flex services?
A voice-controlled 4K streaming box that puts all your favorite streaming apps in one place on your TV.
With Xfinity Flex, you’ll be able to stream more than 10,000 free movies and shows, access your favorite apps like Netflix, Disney+, Prime Video and Hulu, and rent or purchase top movies and shows. The award-winning Xfinity Voice Remote makes it’s easier than ever to search across your apps, all in one place.
Its included with Xfinity Internet for no additional cost For you and the best things is you wil get the peacock premium access as well free of cost

customer security assurance team - 1888-565-4329
Retention - 1800-934-6489
CSA data escalation -18778076581
Sik activation - 18556523446
Pre paid servies -: ( 1-855-757-7372 )
Movers - 18776856683
gift card-18005263268
Data escaltion - 1-877-807-6581
Prepaid team - 1-855-757-7372
internet essential -18558468376
Xfinity mobile team - 1-888-936-4968
seasonal hold- 18886334266

To pair XR15
Press and hold the A (triangle) and D (diamond) on the remote for three seconds until the status LED changes from red to green.
Enter 9-8-1 on the remote. If the status LED blinks blue twice, you have successfully reset your remote.
Press A button on your remote. Select the remote pairing option. And follow the on screen instructions.
XR11
Press and hold the Setup button on the remote for three seconds until the status LED changes from red to green.
Press 9-8-1 on the remote. If the status LED blinks green twice, you have successfully reset the remote.

Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.

I have successfully added a credit of $20.00 on your account this will reflect with your next bill and will get updated on your online account with 24 hours