Notes

OP-
Good Morning. Thank you for connecting with Cashify.

Please confirm in which language your are comfortable English or Hindi, so that we can start the conversation in same language.

I am happy to assist you with your query.

Please proceed with your query.

I would certainly help you in this regard.

How may I assist you today?

I would request you to please confirm your area pin code, device name, and model name so that I can assist you better.

I'm glad that you want to sell your device on Cashify.

Definitely, I will make sure that this gets resolved for you.

As I can check you were trying to connect with us during non-working hours, please let me know how can I assist you?

I really apologize for the inconvenience caused to you.

Cx did not respond

Thank you for sharing the details.

3//5-8
Para-
As I can understand you want to know the status of your pickup.

Are we connected?

I would like to let you know that this is the best price we can offer according to the market value.
Emp-
I have encountered a similar issue, So I understand quite better. Let me check the best way I can help you with.

I have successfully updated your alternate number.
Hold-

Let me check this out for you.

May I place your chat on hold for a minute or two? So I can assist you better.

Please be in chat while I fetch the details for you.

Unhold-
Thank you for staying connected. I really appreciate the time you’ve given me.

Thank you for staying connected. I am really sorry for the long hold.
Furth-
I hope the above information is useful to you. Please let me know if you have anymore queries.

Please let me know if you have any more questions.

Please let me know if there’s anything else I can do for you. I’m happy to help.

I am transferring your chat to the concerned department.

Closin-
As I can see you have closed the chat, please feel free to get back to us for any further assistance.

Thank you for choosing Cashify!
Have a wonderful day.

If you have any questions, feel free to reach out to us again.

Thank you for choosing Cashify!
Have a wonderful day.

PICKUP-----------------------

As I can check your device pickup is scheduled for today in between 10am-1pm.

Our field executive will call you prior visiting your address.

You are requested to ensure that the below checklist is completed before pick up. 1.Govt.id proof of the pick-up location
2.Device -50%charged 3.Data backed up
4. reset the device 5. Remove Sim/ memory card from the device.

I hope the above information is useful to you. Please let me know if you have anymore queries.

Cx waiting for pickup// Hence info shared
CX pickup delay// Hence info shared
Kindly arrange the pickup ASAP
Kindly pickup the device today itself in the given time slot.
Pickup Delay-

I regret to inform you as we were unable to pick up the order in the slot time.

I have escalated the issue to the concerned department, and the pickup will be arranged with utmost priority.

I would appreciate it if you give us some time to resolve your concern, even though I do assure you I will follow up on your issue.

As your issue is already highlighted to the higher authority and our team is working on your issue.

Please do not worry we will arrange the pickup for you as soon as possible.

I am taking responsibility for your order to make it earliest.


We regret to inform you that we won't be able to provide you with the number of the technician. However, the technician will call you before the pickup for confirmation.

(Kapture Issue-Messages are coming while refreshing the chat)
Mob-919920130231
Ticket ID- 6598590399





Ronit(Cx want his mobile back)
[email protected]
8078618983
6598741882
MPMSA5720780