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The following scenarios apply either with direct Are You the Hotel questions, or any variation thereof. Some examples of variations:
Are you at the front desk?
Are you on site/property?
Are you located at………..?
Are you with (name of Hotel)……?
Who are you?
VERBATIM HIGHLITED IN YELLOW
Scenario 1: First time the question is brought; we DO know the hotel name:
Option 1: “NO – You called Reservation Counter/Reservation-desk/Choose a room. We make reservations for this hotel.” + Transition statement
Opción 1 (Español): “No - Ud. Llamo a Reservation Counter/Reservation-desk/Choose a room. Nosotros hacemos reservaciones para esté hotel. + Dialogo de Transicion.
Option 2: “NO – You called Reservation Counter.COM/Reservation-desk.COM/Choose a room.COM. We make reservations for this hotel” + Transition statement
Opcion 2 (Español): “No - Ud. Llamo a Reservation Counter.COM (punto Com)/Reservation-desk.COM (punto COM)/Choose a room.COM (punto Com). Nosotros hacemos reservaciones para este hotel. + Dialogo de Transicion.
Scenario 2: First time the question is brought; we DON’T know the hotel name:
Option 1: “NO – You called Reservation Counter/Reservation-desk/Choose a room.” + Transition statement
Opción 1 (Español): “No - Ud. Llamo a Reservation Counter/Reservation-desk/Choose a room. + Dialogo de Transición.
Option 2: “NO – You called Reservation Counter.COM/Reservation-desk.COM/Choose a room.COM” + Transition statement
Opcion 2 (Español): “No – Ud. Llamo a Reservation Counter.COM (punto Com)/Reservation-desk.COM (punto COM)/Choose a room.COM (punto Com). + Dialogo de Transición.
Scenario 3: Second time or more that the question is brought:
Any one of the Value Statements are provided exclusively:
We offer over 200,000 different hotels worldwide at the best available rates.
Nosotros ofrecemos más de 200,000 hoteles diferentes a nivel mundial a las mejores tarifas disponibles.
We are one of the largest independent booking services online.
Somos uno de los más grandes servicios independientes de reservaciones en línea.
We book up to 10,000 rooms per day at the best available rates.
Nosotros reservamos hasta 10,000 habitaciones por día a las mejores tarifas disponibles.
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