Notes

Chat ID -
Issue -
Action -
Comm -


NO RESPONSE
Chat ID –
Issue – NA
Action Taken – No response
Communication – cx not responding//chat resolved


NO RESPONSE (unable to confirm the order)
Chat ID – Issue – cx want to know about order
Action Taken – NA
Communication – cx was unable to confirm the order//chat dropped


REFUND
Chat ID –
Issue – cx want refund//NEFT not present
Action Taken – info shared on chat//mail sent
Communication – requested to share bank details by replying to the mail sent


REFUND (NEFT NOT PRESENT)
Chat ID –
Issue – cx want refund//NEFT not present
Action Taken – info shared on chat//mail sent
Communication – requested to share bank details by replying to the mail sent


REFUND (REQ. for BANK STATEMENT)
Chat ID –
Issue – cx want refund//already initiated
Action Taken – info shared on chat//mail sent
Communication – requested to share bank statement by replying to the mail sent


UD (ODA)
Chat ID –
Issue – cx asking for order delivery // ODA Marked
Action Taken – Complaint taken
Communication – ask cx to collect order from nearest hub//Apology done


UD (in Transit)
Chat ID –
Issue – cx wants to know delivery details
Action Taken – Complaint taken
Communication – info shared//delivery date shared//cx went offline


UD (1st Time UD//FNDR Filled)
Chat ID –
Issue – cx wants to know delivery details
Action Taken – Replied on Whatsapp//Complaint taken//TAT given 24 to 48 hours//FNDR Filled
Communication – info shared//Delivery rescheduled


WHEN 1st TIME UD MARKED (Miscellaneous)
Chat ID -
Issue - ud / cx did not get the order till date
Action - replied on WhatsApp//TAT given 24 to 48 hours
Comm - info shared// tat given


Cx want to return the product on quality basis
Chat ID –
Issue – cx want to replace the product on quality basis
Action Taken – Replied on Whatsapp//Denial given
Communication – cx agreed and then went off//chat resolved


APUC (RL Panel Filled)
Chat ID -
Issue - cx ask about refund//pickup is already done
Action - replied on whats app// RL Panel Filled // APUC case
Comm - Info shared//complaint taken//tat shared 72 hours


APUC (Without RL Panel Filled)
Chat ID -
Issue - cx ask about refund//pickup is already done
Action - replied on whats app// tat shared 24 to 48 hours//APUC case
Comm - Info shared//complaint taken//tat shared 24 to 48 hours


REPLACEMENT (1st COMPLAINT)
Chat ID -
Issue - cx want to replace the item because of size issue
Action - NA
Comm - cx become unresponsive before confirming the replacement order size


RPI DENIAL
Chat ID –
Issue – cx ask about refund//RPI Denial
Action Taken – Replied on Whatsapp//Denial given
Communication – info shared//apology done


EMPTY PARCEL (Above 500 UT form requested)
Chat ID –
Issue – cx receive empty parcel
Action Taken – macro sent
Communication – tat shared 7 days// ask to fill the UT form


CANCELLATION (in transit)
Chat ID –
Issue – cx want to cancel the order
Action Taken – request taken//ask to refuse at doorstep
Communication – info shared//ask to refuse at doorstep


PICKUP NOT DONE
Chat ID -
Issue - cx ask about pickup
Action - RL Panel Filled
Comm - Info shared//pickup rescheduled//tat given 2 to 3 days


REPLACEMENT (item damaged)
Chat ID –
Issue – cx want to replace the order//damaged product
Action Taken – replied on whatsapp//complaint taken//pickup information shared
Communication – 24 hour shared for update




______________________________________________________________
We understand that you are not happy with your recent purchase with us and you wish to return it. However, while processing your request, we reviewed your account and found some transactions that do not pass our internal checks.

We are sorry that we will be unable to complete your return request.

https://docs.google.com/spreadsheets/d/1-QMqiEHgZ5eGw7XWOE7VFf8t00QNCUFZe1N5RT1vmL8/edit#gid=0