Notes

Hello, thank you for Contacting Xfinity chat support , My name is Vikram, I have noticed that you have been chatting with one of our agents and please allow me 2-3 minutes to review your previous chat so that I can catch you up from you have been left :)


Just to inform you these are limited period deals which strikes once in a while on account. My only intention is to help you with more benefits provided to you in less price as we value our customer's money.


I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you

I am happy I was able to resolved your concerns today. You will receive a text in a survey form. Happy new year to you and I always believe that feedback is a gift so if you were to rate Comcast and recommend it to your family and friends, it will be based on your experience with "Me" and on how I assisted you today and it would be a pleasure for me if you will share your chat experience once this chat gets over by clicking on the END CHAT button from the top right corner and share your feedback


So I have checked that there is a total past due amount of on the account and I am really sorry as you are now Not eligible for payment arrangement because you previously had a payment arrangement with a payment date of , but the arrangement was broken and I am really sorry but the system is not allowing me to restore the services now and to get your services activated now you would have to make a minimum due amount payment of .. May I know if you can make the payment ?

And once you will get the phone with SIM I would request you to please activate it ASAP and once you receive the device just activate it and enroll for the ACP plan using this link : Xfinity.com/ACP to start getting the discounts on your Bill and also after activating the Device you will be getting XM bundle discounts on your Bill :)

You will also see a billing page over the approval page and you will have to use the toggle switch over there to toggle and opt in and out of the automatic payments and eco bills

Your chat has been routed to the support desk for postpaid customers only. Your account is a PREPAID class account and have an exclusive support desk. I would request you to please call our PREPAID support team at 1855-757-7372 for assistance.

I would also like to thank you for being our Xfinity Rewards member :)

All you need to do is that you would have to have add a line with us to get it for FREE by porting your current number to Xfinity Mobile only and the best 5G services starts from $15/mo only and Also FREE phone would also be unlocked and if you do not like the services you can cancel in within 15 days with full refund and you can keep the FREE phone as well

Switching to Xfinity Mobile is easy. No need to commit now – we'll send you a SIM card to make the switch.



Save up to $400 per year on your wireless bill with shared data starting at $15 a month

Switch for $0 with no activation or phone line access fees, and no credit check on the first 2 lines

Get nationwide 5G included at no extra cost

And also when I was working on the account I have found that you are a very valuable customer and as a part of our recognition program you are selected as one of the 10 customers who are eligible to get a Brand new cell Phone " ", sounds good ?

Log into your Xfinity Mobile account online and go to "Devices." Select the device associated with the phone number you want to transfer to a new carrier. Scroll down the page and select Learn More next to "Transfer your number, cancel this line" for details on obtaining your security PIN by text

I appreciate you bringing this to our attention. That's not the experience we want you to have as a customer. Let me go ahead and check the root cause of the issue and fix it.


Please be rest assured your data will be hidden and will not be saved and you are talking to the XFINITY agent and for your assurance I will even provide you the chat ID so that you can refer any time and this is an end to end encrypted chat so all the data will be hidden and get capped in the next 30 seconds and I would also like to inform you that this is the standard procedure followed by all the service providers and we are also compliant to Federal Law of Communication.

You will also get an order confirmation email with complete shipping details in the next 6 hours on your preferred email so you can also easily track your order as well :)

Mine is going also good working from home and listening to music and up all night , but tired in all great and when I get customers like you believe me it's like cherry on cake :)

Oh I see and I am really sorry as it seems there is some issue with the device or connection and we would need to send a tech to come and fix it , I will book a tech for you , would that be fine with you ?

To use the new modem you would just need to plug it on the same place where the old modem is and have to return the old modem to any of the nearest Xfinity store

If you have questions related to the Data Usage Meter, please call us at 1-877-807-6581 and a service representative from the Customer Security Assurance Department will be able to help you.

The charges will be depend upon the issue as the tech can come on the sight and will identify if the issue is from comcast end so you would not be charged and if the issue will be identified at your end so there can be a one time charges the tech will let you know the same


So I have checked again and I am really sorry this is the soonest tech slot that is available in your are due to the limited availability and higher requirement of the tech in your area , but please be assured as I will add the appointment in the waiting list so if any sooner slot for tomorrow would ne available for you so our team will call you and will confirm the slot with you and will schedule it for you


I would also make sure to add the complete notes on the account so that they will knew that we have worked on it and you would not have to repeat everything again

We will try to troubleshoot the issue and get it fixed remotely and if we were unable to do this over the chat so I will check to schedule a technician to come and fix it or escalate it to the advance technical team to identify the issue and fix it from their end


I am glad that I got a chance to have words with such a nice personality, I hop you are happy with the support and assistance I have provided you over the chat ?


I have also checked a great limited period offer on the account in which I will upgrade your Internet speed to mbps with Free unlimited internet data and streaming feature and the FREE shipment of free new latest modem for in within same price you are already paying , Sounds good ?


As you are a valuable customer I will also ship you a FREE Ultra HD4K streaming FLEX box for free, with FREE of cost services and also FREE of cost shipment, Sounds good ?

And also when I was working on the account I have found that your account pre qualifies for the Xfinity Mobile services and as a part of the offer you can get a FREE up to $ Visa Prepaid Card and also Monthly $ credit on your bill if you bring an eligible device to a new line of service and transfer an existing phone number from another carrier to xfinity mobile services NOW and can also get the best 5G network services starting with the best price of $15.00/mo, sounds good ?

Oh I see and I am sorry for the same and would request you to please call on 1800-934-6489 and then press 2 then 2 and then 1 to get connected to a Live agent

I would request you to please contact our team at 1800-934-6489 and the press 2 then 2 and 1 to get connected with a live agent , however I can also help you out over the chat

And I would also like to inform you that there would be a $100 on time charges for the Professional technician to come and install and activate the outlet and services for you.

Please make a wired connection with laptop or a desktop and then run a speed test. Please connect and go to http://speedtest.xfinity.com and make sure that all devices are disconnect from wifi.

Regular Help line 1800-934-6489

CSA (Customer Security Assurance) 1-888-565-4329

Activation team help line- 1855-652-3446

Prepaid HL- 1855-757-7372

Internet Essential- 1-855-846-8376.

Xfinity Mobile 888-936-4968.

Seasonal hold & Convenience Plan (1888-633-4266)

Accessibility support queue (COE) 855-270-0379

Movers 1888-485-3514

Business & Bulk account (1800) 391-3000

Xfinity hotspot free pass 1866-366-5756

Xfinity home security helpline 1-888-223-5723

UPS free equipment pick up (1-800-742-5877)

Data usage 1877-807-6581

Norton 1877-272-7149

Xfi pods : 1855-551-7534



If you do not have register any phone number /email address. I will registered the details from my end and send the confirmation link to confirm email. This link is valid for 72 hours and you can access this link on your home network only. You can get the password reset code from the link.



Please help me with 3rd party email address like Gmail or yahoo or active phone number so that I can register on your username and help you with the reset code.



You just need to connect your device with your xfinity inhome network and click on the link. Once you validate the link you will get the popup "Validated".



I will have to escalate this concern by raising a ticket on the account for the advanced technical tier 2 support team for the faster resolution of this issue. They will call you as soon as possible and will fix the issue for you.


To check your account details and help you out with the issue, could you please help me with your first and last name with complete services address and zip code ?