Notes

Stac L. Woods
6 lilac ln
Springfield, il 62702
Cell: (217) 725-9135
Email: [email protected]


EDUCATION
1987-1991 Douglas Macarthur High School, Decatur, Illinois

SUMMARY OF QUALIFICATIONS
Ability to manage multiple projects simultaneously
Skilled in events planning and creative budget administration
Experienced in effectively managing and working with diverse groups
Skills in organization, management, advising, problem solving and counseling
Strong computer skills and ability to learn new software applications
Strong analytic and interpersonal skills
Written and oral communication skills (correspondence, public speaking, etc.)
EMPLOYMENT
05/05/2014 - Present - Hardline Merchandiser/Cashier
Sears Holdings Corporation (K-Mart) 2500 W Wabash, Springfield, IL 62704 (217) 787-7330
Create/feature displays that maximize gross margin dollars.
Uses visual merchandising presentation to drive sales.
Maintains unit integrity and pricing accuracy to prevent waste.
Maintains ordering for maximum sales potential.
Trains and coach direct reports.
Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer
phones.
Leverages technology in order to facilitate the customer experience
Completes customer transactions accurately and efficiently at point-of-sale
Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program)
Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection
Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities)
Educates customers on our Satisfaction Guaranteed return policy;
Assists in resolving customer issues
Uses internet navigation to access and print information/reports

06/18/2012 -08/02/2012 Assembler 2
Caterpillar Inc. 2701 Pershing Rd. Decatur, Il 62525 217-475-4000
Preform routine assembly and test of assemblies, groups and units
Uses the more complex manual and machine assembly tools associated in the assembly production area to:
Assemble all components installed on a prime product vehicle
Operate test machines and equipment
Operate all required material handling equipment and vehicles
Operates all cranes and lifting devices
Operates diagnostic equipment
Operate all DC electric, pneumatic, hydraulic tooling
Repair assemblies as needed and preform necessary servicing, exercises and driving of prime product
11/28/11 - 01/24/12 District Manager
Herald and Review 601 E. william St, Decatur, Il 62523 217-429-5151
Hire, train, evaluate, counsel and terminate employees
Schedule and organize company routes
Effectively manage employee turnover
Handle employee issues appropriately in a timely matter
Resolve customer concerns or complaints by determining optimal solutions
Analyze finacial data to achieve sales and profit goals
Ensure employee awareness of safty and emergency procedures
Cash handeling, deposit reconciliation, and delivery of deposits to bank
Traveled 300 to 500
Oversee the distribution and deployment of company policies
Developed sales and marketing solutions on product services
Maintained up to date knowledge of industry trends that effect target markets
Evaluate product diversity in order to meet customer needs

10/2007-03/2010 Technical Support Services
AT&T Mobility 5020 Ash Grove rd. Springfield, Illinois 62701 (800) 331-0500
Resolved and coordinated customer Technical issues.
Handled customer questions, complaints and billing inquiries with the highest degree of courtesy and professionalism
Offered alternative solutions where appropriate with the objective of retaining customers' business.
Handled business transactions in connection with activating new accounts.
Maintained working knowledge of all company products, services, and promotions.
Made recommendations according to customers' needs on features, equipment, accessories, and rate plans.
Answered customers/clients requests on inquiries concerning services, products, billing, equipment, claims, and reports
problem areas via inbound or outbound calls.
Demonstrated good telephone etiquette and the ability to handle high call volume.
Made decisions to protect/collect revenue and make adjustments on all opening, closing, and balancing of accounts
according to compensation/financial guidelines.

02/2006-02/2010 Bartender
Longhorn Steakhouse 2451 wabash ave Springfield, Illinois 217-726-5130
Served alcohol in accordance with Illinois state liquor laws.
Responsible for serving approximately 50 patrons per shift.
Advised patrons on the details of a 30 + entree
Responsible for cash handling.


12/2005-10/2006 Branch Manager
Check 'n Go 1700 E. sangamon Ave. Springfield, Illinois 217-753- 4573
Recruited, hired, trained, evaluated and counseled store employees.
Opening and transacting loans to consumers for payday and installment loan products, which are governed by the state of
Illinois.
Audit consumer information for the company and The Department of Financial Institutions to ensure loans where in
compliance with State Of Illinois laws.
Oversaw in house collections for loans entering into a default status.
Managed store revenue, including cash handling, deposit reconciliation and delivery of deposits to the bank.
Maintaining compliance with (ILPDL) Illinois Payday Loan consumer Reporting Service.
Encouraged store employees to take ownership for their performance and career development plans; followed up on a regular
basis.
Developed and implemented employee performance evaluations and improvement plans.
Communicated, executed, and managed marketing and merchandising programs.
Responsible for customer inquiries and complaints.
Maintained adequate store supplies.

09/2005-04/2006 - Bartender/Server
Lonestar Steakhouse & Salon 2881 S Veterans parkway Springfield, Illinois
Served alcohol in accordance with Illinois state liquor laws.
Responsible for serving approximately 50 patrons per shift.
Advised patrons on the details of a 30 + entree menu.
Responsible for cash handling.

09/2005-11/2005 Store Manager
Family Dollar - (trainee) Springfield, Illinois
(217) 544-2285
Trained for store management duties and executed most duties expected of store manager.

11/1996-01/2005 Store Manager
Blockbuster Video - 2427 Stevenson Dr: Springfield, IL 62703 (217)585-8319
Recruited, hired, trained, evaluated and counseled store employees. Scheduled, organized and directed assignments.
Encouraged store employees to take ownership for their performance and career development plans; followed up on a regular
basis.
Ensured staff completed required training programs.
Developed and implemented employee performance evaluations and improvement plans.
Effectively managed employee turnover.
Provided a positive working environment and handled employee issues appropriately and in a timely manner.
Resolved customer problems or complaints by determining optimal solutions. Utilized labor management tools, including
effective scheduling, to maximize productivity, profitability and margins.
Executed and monitored loss prevention and shrink programs
Analyzed store's financial data, took action to grow revenues, control costs, and ensured appropriate inventory management
(maintained product and sell-through merchandise inventories) to achieve sales and profit goals.
Communicated, executed, and managed marketing and merchandising programs.
Ensured employee awareness of safety and emergency procedures.
Managed store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
Completed courses on Professional Conduct, Performance Management, Loss Prevention, Training and Development, Recruitment
& Selection, and Team Engagement.

11/1995-03/1997 Supervisor
KIMCO Corp. - Springfield, Illinois(Company Based In Chicago)
Recruited, hired, and trained employees.
Scheduled, organized and directed assignments.
Processed maintenance requests, as well as other administrative duties as assigned.

COMPUTER APPLICATIONS Microsoft Word, Word Perfect, Excel, HTML coding, Web Master

REFERENCES

Ivory & Becky Renier
Restaurant Management
(217) 899-8754
Springfield, Illinois 62703

Tony Young
Secretary of State Administrative Assistant 3
(217) 670-4084
Springfield, Illinois 62703
Chad reiwski
self employed
(417) 365-1590
hollister, mo 65672