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Zahara presses 721 on her phone keypad because she is seeing that on her TV screen.
Zahara presses 1 to confirm she sees 721 on her TV screen.
Zahara presses 1 so the system will wait while she tunes in to a channel that is displaying the 721 message.
Zahara has pressed the 1 key to let the IVR know she is ready to continue troubleshooting.
The IVR is running systems to check on th estatus of Zahara's service and her equipment.
The IVR did not comprehend the selection Zahara made on her phone so it has asked her to enter her answer again.
Zahara confirmed her picture is back by pressing 1 on her phone keypad and the IVR has received that confirmation and celebrates with a hearty Great!
With the problem corrected, the IVR goes back to the start of the workflow in case Zahara has another question for it to try and resolve.
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