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Beginning of August 2022. The right side of the headphone hinge was chipped and had a crack before then but this was around the time the earphone piece began to dislodge from the headband.
2. Were any repairs done before contacting us?
I tried forcing the pieces to hold together using duct tape, but it was only a solution for a few hours before it began to loosen and fall off again.
3. Your proof of purchase - we will ask you for a photo of this along with a photo of the damaged device and the ticket number we will provide you with during our chat session handwritten on a piece of paper and visible in the photo.
Ticket number: 9428827
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