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Are you referring to this order number?
Alright, allow me to check your details concern please kindly wait😊
Thank you for confirming, have no worries, let me check it for you, please kindly wait.
Thank you for confirming, have no worries, I will help you, please kindly wait.
Sure, let me proceed it, If you don't mind, could you please rate our service? Your rating means a lot to me😇
would you mind to give me rate for this conversation? It will help me a lot to improve my service😇
I am glad that I was able to assist you. since we have completed your request, this chat will be closed automatically. Feel free to contact us with any questions in the future. Merry Christmas! ❤️🎅
Is there anything else that I can help with? If you do not mind, kindly rate this chat based on my service today, not the shipping concern. Thank you in advance
Alright, may I confirm what's the purpose of the invoice? is it for personal use?
here is the invoice PDF file for the order XX, is there anything else that I can help with? If you do not mind, kindly rate this chat based on my service today
It's done, today we have submitted your refund request to your SHEIN Wallet method amounting to $ XX. Please wait for the refund to be settled in your account within 24 hours❤️
It's done, today we have submitted your refund request to your original payment method amounting to $ XX. Please wait for the refund to be settled in your account within XX days❤️
Would you mind rating my service so I can improve myself better, if you have a moment🥰
Thank you for waiting. We are truly sorry to hear that you still haven't received your package yet. Upon checking, the status from tracking is already delivered and send to your address on XX in XX
Tracking number:
Tracking Link :
Have you check your surroundings such as mail box, your family members, or your neighbors?
I am so sorry, i can't promise about that, but i will do my best and will notify to the shipping company about this issue, hope this issue can be solved soon
For the shipping company, the decision will be based on which shipping is most available at the moment to ensure the fastest and most time saving shipping possible to your location, but also on how busy the current situation on the warehouse is.
Thank you for confirming. we're really sorry that the status is delivered even though you did not receive the package, but we will take responsibility, for this order we can offer for refund, as for the refund we have 2 options:
(1) Refund to SHEIN wallet will take 24 hours
(2) Refund to your original payment account will take from XX days
Which one would you prefer ?
Thank you for confirming. Before we proceed with further process, please pay attention on this statement below :
- I confirm that this statement is true and accurate in all respects. It is also known that making a false statement can lead to prosecution.
- If I receive the package, I will contact SHEIN in a timely manner.
- I agree to cooperate with the police when investigating missing items.
We're really sorry that the status is delivered even though you did not receive the package, but we will take responsibility, for this order we can offer for refund, as for the refund we have 2 options:
(1) Refund to SHEIN wallet will take 24 hours
(2) Refund to your original payment account will take from XX days
Which one would you prefer ?
thank you for waiting, According to the information from our related team, your order is now in transit. the shipping company needed to make an additional step for a customs clearance that is why they gave a new estimated time, but don't worry about it, I have submitted a feedback to our logistic team to inform the shipping company that your order is an urgent order they could prioritize your package in order to be delivered ASAP :)
Hope we're still connected!
Due to chat inactivity, this chat will be disconnected automatically so please for further inquiries please don't hesitate to contact us!
It was a pleasure assisting you today😊
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