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Why Hit Indie Game Minecraft's Developers Minecraft Rely On Postmark

We spoke to Tobias Mollstam (web developer for Mincraft.net) about the challenges that come with rapid growth.



We've seen it firsthand that one of the most difficult aspects of being an insignificant team is supporting many customers. That's precisely the problem Mojang was experiencing on a GRAND scale - in particular the confirmation emails for license orders. emails were not getting delivered:



Before we moved to Postmark we had a dedicated machine for sending emails, which was basically being in the dark as we didn't have all the work involved with ensuring that e-mails are delivered. As our user base grew and so did the number of support tickets for lost purchase confirmations - so something was going to have to change.



If you're selling hundreds of copies of your software each hour time is of the essence.



...probably my favorite part of the service. Postmark took just 3 minutes to get rolling and it has just been churning away ever since. We now have metrics on how our transactional email emails are performing. We're back to the future!



Sorry for the inconvenience, the DeLorean isn't part of your Postmark account, that is only the case after you've used your game to build large replicas of the Starship Enterprise.



A huge thank you to Tobias for taking the time to talk to us . And congratulations on the continued success of Minecraft! EXTREMA We are extremely enthusiastic about Minecraft and it's an honor to be able to improve the experience for their customers.


Here's my website: https://extrema.org/
     
 
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