Notes

PAYEMENT ARREGEMENT

What I am going to do is to check your account to verify our options first and get the best resolution. I appreciate your patience. Let's work together, to resolve this for you. Sounds like a plan?

As I have checked in your account that u have an overall bill is $ including your past due amount $ .

I know that you are on a bad situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. However I am still working on it so that I can help you to restore the services again.

I regret to inform you that I am getting the error message that 'clear the past due amount at least amount' while restoring the services. I can understand that how important is the services for you to work. That's the reason I am retrying it again so that you can use the services.

(name) trust me I have done my all the efforts, I have tried different ways and tools multiples times so that somehow I can restore and schedule the payment . However I am getting the same error as I have mentioned above 'clear the past due amount'.

As a customer myself I would to help you restore the services today however since the system have verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.
Payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment.

Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.

INCASE OF *ELLIGIBLE FOR THE PAYMENT ARRANGMENT*

I know that you are on a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. However I am still working on it so that I can help you to restore the services again.

Great News!

I can see in your account that you are eligible for the payment arrangement, now you will be able use the services again.

Let me go ahead and check the terms and the conditions for the payment arrangement please allow me another minute, your patience will be highly appreciated.

Here's are the conditions for the payment arrangement given below. please choose anyone from them also please choose the date within the parameters to set the payment successfully without any error.
1)
2)

Perfect! Let me share the link on the chat so that you can successfully have the payment arrangement scheduled.
( link)

Great! I can see you have successfully scheduled payment arrangement at my end too. I would request you to restart your
devices, and let me know if it is working now. Also nothing to worry about if the services is not working sometime it maximum time 1-2 hours to restore the services fully.

AGENT GIVE THE FALSE INFORMATION

Yes I can understand that the previous agent said that the payment arrangement has been successfully added in your account, which is correct however they have missed the eligibility part, due to this scheduled payment for ( date) got failed.

I know you are having trouble with managing the bills, you have hard time now. trust me I really wanted to restore the services so that you can use it without interruption, But I am bounded to the system I am unable to do it. The only option we have left is to at least clear the past due amount.

Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.