Notes

187853396490098251
187853396666085244
187290447501451389
Madhuri chatted with cecile , auth done regarding no internet.
Main Menu
Conversations


Help


Settings
Mercury
Conversations


Avg. Response Time
0.0s
Avg. Handle Time
0.0s
0

Select an agent state

Available

New conversations
AAisioh
Aisioh




Context Menu

You: Please click here to sign up for seasonal...
Mobile

Web

1:15:01

Inactive conversations
You have no inactive conversations.

Volume

Mute volume


Chat ID: 187290447501451389
AAisioh

Aisioh

8155400580777751


History

Transfer

Close

Jump to Latest
You're all caught up!

Dec 27, 2022 1:38 PM PST
No topic identified
04:32:57 PM
skill.cxao.customer.support.help.ivr
XA01:32:57 PM PSTWeb Chat
You can ask me questions about your bill, account, and troubleshooting service issues.

04:33:28 PM
Something else
XA01:33:28 PM PSTWeb Chat
OK, let me know how else I can help. You can ask a new question or select from one of the options below.

AAisioh
01:34:08 PM PSTWeb Chat
To reduce my monthly internet bill
XA01:34:08 PM PSTWeb Chat
Please sign in to your Xfinity account so I can best assist you. If you don't have a user name, select Chat with an Agent from the menu below.
04:34:30 PM
Chat with an agent
XA01:34:30 PM PSTWeb Chat
OK, I can put you in touch with an agent. Please select the service you're inquiring about below so I can get you to an agent who'll be able to better help you.

04:34:45 PM
Xfinity Services
XA01:34:45 PM PSTWeb Chat
Thanks, before I connect you to the agent, I'll need you to confirm what you need help with. Please choose an option below.

04:34:51 PM
Internet
XA01:35:12 PM PSTWeb Chat
Got it. I'll put you in touch with a live agent now.
AAisioh
01:35:14 PM PSTWeb Chat
Connecting from Xfinity Assistant. I have a question about internet.
04:35:14 PM
BrowserSafari 16.1
04:35:14 PM
OSMac iOS iPhone
04:38:24 PM
SAML.DatapassAutomatonId:18000799;uui:2,,,N,10315,,A3E8DFEB114E61,3C00,60010,,CH,,;channel:XA-Web;guid:;alternateChannelData:AIQSDK;
04:38:24 PM
sessionIdW-ff0d7d3b-8057-4afd-af89-74f58dcc9730
04:38:24 PM
Account
04:38:24 PM
UserAgentMozilla/5.0 (iPhone; CPU iPhone OS 16_1_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.1 Mobile/15E148 Safari/604.1
04:38:24 PM
Page Markerunmarked page
04:38:25 PM
Page Markerunmarked page
04:38:25 PM
https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.customer.support.help.ivr&referrer=IVR&crosslink=true&trackingId=687f2ad7-81d8-4a3d-a96d-85529cb46889
04:38:25 PM
Initial_UtteranceConnecting from Xfinity Assistant. I have a question about internet.
04:38:25 PM
ID_AuthN
You01:38:39 PM PSTWeb Chat
A Wonderful day! Thank you so much choosing Xfinity! I am your Xfinity Ambassador , Madhuri for today. It will be great pleasure to assist you today😀 Kindly tell me more about your concern, and let's start working on it.
AAisioh
01:39:22 PM PSTWeb Chat
Do you currently have any special deal for internet? My bill is too high now.
You01:39:46 PM PSTWeb Chat
Alright!
01:40
I will help you to find best discounted offer for for.
01:40
You*
AAisioh
01:40:26 PM PSTWeb Chat
great
You01:40:39 PM PSTWeb Chat
Fantastic.
01:41
Please share your address along with your first and last name.
01:41
To pull your account.
AAisioh
01:41:41 PM PSTWeb Chat
850 Bisque Drive, Barrington IL 60010
01:41
Ai Toe
You01:42:11 PM PSTWeb Chat
Thanks for the details.
01:42
Meanwhile how was your day so far?
AAisioh
01:43:15 PM PSTWeb Chat
My day has been good.
You01:44:22 PM PSTWeb Chat
Awesome!
01:45
I also contribute in it to make it amazing with amazing offers
01:45
Ai, please share your last four digit of your stored payment method for the verification purpose
01:46
Thank
AAisioh
01:46:42 PM PSTWeb Chat
0869
01:47
I believe I pay with my checking account
You01:48:01 PM PSTWeb Chat
Please share the correct one it is not applicable.
AAisioh
01:48:44 PM PSTWeb Chat
2071
01:49
sorry
You01:49:38 PM PSTWeb Chat
No problem.
AAisioh
01:50:50 PM PSTWeb Chat
it is on my other credit card
You01:51:00 PM PSTWeb Chat
I have tried but its not applicable
AAisioh
01:51:02 PM PSTWeb Chat
0028
You01:51:39 PM PSTWeb Chat
Thanks for the verification
You01:52:44 PM PSTWeb Chat
Let me find the best deal for you mean while I would like to inform you about My Account app it is available for download at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage your bills and payments through your tablet /mobile device.
01:52
Please stay connected.
01:53
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
You01:55:16 PM PSTWeb Chat
I hope we are on same page.
AAisioh
01:55:48 PM PSTWeb Chat
Yes
You01:56:03 PM PSTWeb Chat
Perfect!
You01:59:07 PM PSTWeb Chat
Thanks for waiting. Just to confirm would you like the get same services.
AAisioh
01:59:22 PM PSTWeb Chat
sure
You01:59:28 PM PSTWeb Chat
Sound good?
AAisioh
01:59:55 PM PSTWeb Chat
yes
You02:02:36 PM PSTWeb Chat
Got it, thank you for confirming and I have found an amazing offer for you and let me share the details with you as you would like to opt for the new promotional offer in which you'll get same services in the lower price.
AAisioh
02:03:36 PM PSTWeb Chat
sounds great
You02:04:08 PM PSTWeb Chat
Thank you and let me itemized it for you :)
You02:07:25 PM PSTWeb Chat
Thank you so much for waiting :)
AAisioh
02:07:43 PM PSTWeb Chat
No problem
You02:09:18 PM PSTWeb Chat
Thank you for waiting and I have found a New Year offer for you in which you'll get same speed 800 mbps in $80/mo and you'll get $10 discount on autopay and eco bill so it will reflect $70 in your next month's bill.
02:09
And in the same offer, you're also eligible for the Xfinity mobile in $15/mo and you'll get unlimited calling, unlimited texts and data an you can keep your same device and number too.
02:09
And you'll get $100 Visa card too. And once you'll activate the mobile line you'll get the additional $20 discount on your internet services so it will be $50/mo for you.
02:09
So, in this offer you'll get same speed with the 12 months contract and mobile line in $65/mo along wit the $100 Visa card.
02:09
Doesn't sound interesting?
AAisioh
02:12:02 PM PSTWeb Chat
I do not need mobile line as I have one already. I only need the internet.
AAisioh
02:13:11 PM PSTWeb Chat
I used to pay $55 for the internet service only.
You02:13:15 PM PSTWeb Chat
Oh, I see and completely understand your concern as this is an one time offer and you'll get the combine offer in this deal. So, I have mentioned this one time offer as you can keep the same number and device too.
You02:14:40 PM PSTWeb Chat
Yes, I completely concurred that as for now this is the best available offer on the account and there will be no contract or any upfront fee for the mobile offer.
02:15
As I would like to assist you in all possible ways to get the best services in the lower price
02:15
As, I'm sure you're gonna save more bucks in this offer as compared to your current mobile line.
02:16
Sounds good?
AAisioh
02:17:31 PM PSTWeb Chat
How long is this deal for?
You02:17:59 PM PSTWeb Chat
This one time offer on the account.
02:18
This is limited over the chat I really want you to grab this deal .
AAisioh
02:19:40 PM PSTWeb Chat
what is the time period for this offer? When is the offer terminated?
02:20
is it a one year contract m?
You02:21:16 PM PSTWeb Chat
Sure, as the internet offer will be remain same for next 12 months and there will be no contract for the mobile offer and the additional discount of $20 will be reflect on your internet account for next 24 months.
02:21
Shall I go ahead and help you with that?
AAisioh
02:21:47 PM PSTWeb Chat
it sounds so complicated.
02:22
what is my monthly bill now ?
You02:22:20 PM PSTWeb Chat
Let me elaborate it for you
AAisioh
02:22:41 PM PSTWeb Chat
$70 for internet only?
You02:23:18 PM PSTWeb Chat
As currently you're paying $55 for the internet services and the same promotional offer will be over next month, so the bill will be over.
02:23
And the bill will be increase*
02:24
And in this offer, you'll get the same speed in $50/mo and along with the mobile line, it will cost you $65/mo for the mobile and internet services.
AAisioh
02:24:26 PM PSTWeb Chat
How much will my bill be?
You02:26:40 PM PSTWeb Chat
Sure, in this offer, the bill will be $65/mo for the internet and mobile. =
02:26
And as your current promotion will be over next month, so the final bill for that will be $75/mo
AAisioh
02:27:28 PM PSTWeb Chat
Do I get $10 discount for the auto payment?
You02:27:43 PM PSTWeb Chat
Yes, you'll get that too
AAisioh
02:28:35 PM PSTWeb Chat
So my final bill with internet only is $65 per month
You02:28:45 PM PSTWeb Chat
Yes, you got it.
AAisioh
02:30:07 PM PSTWeb Chat
thank you for your time to find me a good deal. But I do not need the mobile service.
You02:30:33 PM PSTWeb Chat
Oh, I see and you're most welcome and would like to assist you in all possible ways.
AAisioh
02:30:43 PM PSTWeb Chat
one more question
You02:30:52 PM PSTWeb Chat
Yes, please
AAisioh
02:31:27 PM PSTWeb Chat
can I hold my account if I am out of country for sometime?
You02:32:07 PM PSTWeb Chat
Yes. you can put the services on seasonal hold according to your preference and there will be $8/mo charges for that.
02:32
As I do concurred your concern too. However, you can opt for the mobile offer too, as there will be no contract or any upfront fee too. As you can keep the same line and device too.
AAisioh
02:33:35 PM PSTWeb Chat
But the mobile service will expired in a year then what do I then?
You02:34:32 PM PSTWeb Chat
No, there will be no contract for that and the bill will be remain same and you'll get all the vindications regarding charges on pro actively from our end
AAisioh
02:35:42 PM PSTWeb Chat
I can use the mobile service I have internationally
You02:36:11 PM PSTWeb Chat
Yes, you can get the global pass for that too and use it out of the USA as well.
AAisioh
02:37:25 PM PSTWeb Chat
can I login to my account and place a hold? I won’t be charged other than the $8 during the holding period right?
You02:37:51 PM PSTWeb Chat
Yes, and if you want, I can put it on hold for you as well.
02:38
So, shall I go ahead and add this offer for you, in $65/mo for you?
AAisioh
02:39:07 PM PSTWeb Chat
I need to think about it. I don’t want to give up my current mobile service
You02:40:11 PM PSTWeb Chat
Oh, I see and I do respect your decision as you're gonna save around $120 bucks per annum in this offer so I have shared
AAisioh
02:43:29 PM PSTWeb Chat
if I hold my account, do I have to call xfinity when I get back?
You02:44:00 PM PSTWeb Chat
You can set up the start and end date your self.
02:44
However if you wish to unhold early you need to reach out back to Xfinity to turn it back on.
AAisioh
02:46:00 PM PSTWeb Chat
I see. Can you help to hold my account from 1/17/2023 to 3/15/2023?
You02:46:47 PM PSTWeb Chat
I will help you with the self-help option where you can get the hold set up yourself. It willl help you out in future as well.
AAisioh
02:47:35 PM PSTWeb Chat
just to be sure I won’t be charged during this time and my internet service will be up & running on 3/16/2123.
You02:48:04 PM PSTWeb Chat
You will be charged however it will be very nominal rate.
AAisioh
02:48:06 PM PSTWeb Chat
Sure, thanks!
You02:48:09 PM PSTWeb Chat
Also may I know how is your over all experience with Xfinity services being till now ?
You02:50:18 PM PSTWeb Chat
If you want to enroll in the Seasonal Convenience Plan, follow these steps:
Visit the Seasonal Convenience Plan homepage and click ENROLLING IS EASY.

02:50
Sign in using your Xfinity username and password.
02:51
Please click here to sign up for seasonal plan https://www.comcastseasonal.com/
Web chat























Send


Recommended
Responses
Responses

Could not load recommendations

Try again
Please click here to sign up for seasonal plan https://www.comcastseasonal.com/
Previous

Next

Close
Manage responses
New custom header New custom response
Search responsesSearch responses by content
Search responses
Drag this script group to move it

Approval
Drag this script group to move it
I have sent the approval on the same number. Please click on I agree and hit the SUBMIT button to complete the order and do let me know, once you're done. So, I'll share the order email with you







Drag this script group to move it

Reset
Drag this script group to move it
Please follow the steps on the link : https://idm.xfinity.com/myaccount/reset and use the username------ and then select the number ------ and you will get a reset code on the same number to reset the password.







Drag this script group to move it

Auth
Drag this script group to move it
I have your account details now, appreciate you taking the time to complete the authentication process before initiating the chat.









Drag this script group to move it

Good
Drag this script group to move it
Glad to know that you are doing good! I do understand how important it is for you to keep your services working and we are here to help. I would be delighted to help!







Drag this script group to move it

Banwidhts Steps
Drag this script group to move it
Please follow these steps to set different wifi bandwidths:

1) Access Xfinity website: www.xfinity.com/myxfi

2) Click on 'connect' tab

3) Click on your network name

4) select 'see network'

5)Click on EDIT WIFI on top right corner of page

6) There you will check the box for using different names for 2.4GHz and 5.0 GHz WiFi





Drag this script group to move it

Appriciate
Drag this script group to move it
Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services







Drag this script group to move it

Assureance
Drag this script group to move it
I completely understand your inconvenience however I will do my best to assist you in all possible ways.







Drag this script group to move it

Laoyalty
Drag this script group to move it
I see that you have been with Comcast as a customer for quite long time. We appreciate your loyalty. I hope that aside from the issues you are having that your day is going well.





Drag this script group to move it
It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity. I do really appreciate your business or loyalty with Comcast.







Drag this script group to move it
You are our valuable customer, we are happy to help you.

I appreciate your cooperation in troubleshooting with me. Here in Comcast, we make sure that we always provide what's best for our customers.

We value your business. I really appreciate you chatting with me and giving me the opportunity to assist you.·







Drag this script group to move it

Troubleshooting
Drag this script group to move it
As, we have performed all the troubleshooting steps,but you are still getting the same issue , In that case I will schedule the trouble call for you, so, that once a technician will come and check all connections and resolve the issue for you.







Drag this script group to move it

Toggle
Drag this script group to move it
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.







Drag this script group to move it

Self Help
Drag this script group to move it
Please download Xfinity My account App at http://customer.xfinity.com/help-and-support/xfinity-apps/ to easily troubleshoot and manage your account anywhere.







Drag this script group to move it

Notes
Drag this script group to move it
https://notes.io/qnDh8



Drag this script group to move it
notes.io/quGxX



Drag this script group to move it
https://notes.io/qiHgH



Drag this script group to move it
https://notes.io/qiuFJ



Drag this script group to move it
notes.io/qtnsF

https://notes.io/qny3f







Drag this script group to move it

Thanks Response
Drag this script group to move it
It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity. I do really appreciate your business or loyalty with Comcast.







Drag this script group to move it

Connected
Drag this script group to move it
I hope we are connected





Drag this script group to move it

TECH
Drag this script group to move it
If your waitlist appointment spot becomes available, we'll text you the day before at the latest to notify you; you will have 30 minutes to accept this new appointment spot by replying Y. If your waitlist spot does not become available, or you do not accept the waitlist spot, we will keep your original appointment for .......







Drag this script group to move it

Xfinity Mobile
Drag this script group to move it
While checking I have found that your eligible for the mobile services are interested in this.



Drag this script group to move it
Did you know Xfinity now offers mobile services?



Drag this script group to move it
d



Drag this script group to move it
"Xfinity can save you hundreds of dollar a year on your mobile phone bill, can I ask who your current provider is and how much are you paying monthly?"



Drag this script group to move it
"Xfinity can save you hundreds of dollar a year on your mobile phone bill, can I ask who your current provider is?"





Drag this script group to move it

Prepaid
Drag this script group to move it
Your chat has been routed to support team for Postpaid services. Your account is a prepaid account and we have an exclusive support team for you. I would request you to please contact team at 1855-757-7372 and they will surely assist you with this.





Drag this script group to move it

Close
Drag this script group to move it
I hope you are happy with the services which I provided you today?







Drag this script group to move it
Today you chatted in regarding ____________, and we discovered that ______________________. Can you confirm that this resolves your concerns today?





Drag this script group to move it
Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day.







Drag this script group to move it

Opening
Drag this script group to move it
A Wonderful day! Thank you so much choosing Xfinity! I am your Xfinity Ambassador , Madhuri for today. It will be great pleasure to assist you today😀 Kindly tell me more about your concern, and let's start working on it.







Drag this script group to move it
A wonderful day! Thank you for choosing Xfinity! This is Madhuri, your Xfinity ambassador for today. It will be a great pleasure to assist you today. May I know your First and Last name along with your concern so that we start working on it.