Notes

thank you for bringing this to me .I will check into your account details . let you know the best resolution

I understand the importance of having your services working. I want to ensure you we're doing everything possible to resolve your issue in a timely manner.

I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in. Please be assured, I am here to help you every way possible.

Meanwhile If you are looking for better speed and better internet plan, I can help you as there are some deals going on your account, you have eligible for these deals

I am escalating this concern to our backend team .please be rest assured . the troubleshooting steps taken should resolve the issue within one hour. We can follow up with a text message within one hour to confirm resolution. If the issue is unresolved, you can continue troubleshooting via text messaging.

I’ll need your help restarting the device. Please remove the power cord from the wall. After you are done with these steps and plugged the device back in, let me know...

Your device is going to attempt to restart now. It may take up to five minutes to restart, so hang tight while I run a few checks on this end to make sure it comes back online.

If there is anything else I can do to make our current interaction better, please let me know. I would be happy to do it.

Honestly speaking customers who have patience and cooperative are very less like you. It is nice chatting with you and would love to assist you in future as well.

You are really one of patient and supportive customer with whom I have chatted today , I really appreciate your buisness and loyalty with Comcast.


The results of the Speed to Gateway test are less than 90% of the speeds included with the customer's Xfinity Internet plan. Based on these results, a technician will need to visit the home

Let's go ahead and power down your personal device, then turn the power back on. Once you have completed that step, please let me know if that has resolved your problem.

I appreciate your efforts before initiating this chat . I will perform troubleshooting for the internet issue . I apologies for inconvenience. I need to confirm some details from you please help me with it . may I know how old is your modem ?
I'm still not getting a signal from your modem. I'll need to schedule an appointment for a technician to take a closer look.