Notes

Ud case:

Sir, jesa ke check kar pa rha hu, apke order ki delivery poori nhi ho payi hai "UD reason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " Date Available on couirer " ko koi call aaya tha delivery ke liye.

Kripiya mujhe thoda samay dijiye.

Mai apke order ke delivery yha se reschedule karwa raha hoon, aapse request karunga please aap apna koe alternate no. and landmark bta dejaeyai taki apke order ke delivery mai koe pareshani na ho or neche deya gya adddress bhe ek baar confirm karwa dejeyai.
" Delivery address"

Sir, Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai, pure kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24 ghanto ke andr apke sath dubara delivery attempts keyai jaenge. Aapka order "courier name" ke tarf se deliver karwaya jaega. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.

Aap apna order bhi track kr skte hai is par click krke



Pickup failure:

Please aap mujhe btaenge apke item ka pickup ho chuka hai ke nahi?

Jesa ke check kar paa raha hoon, apkae order ka pickup (------) ke wjha se nahi ho paya hai, kripiya confirm kijiye kya apko pickup ke regarding koe call aee the (-----) ko.

Sir, maine apke order ka pickup yha se re-scheduled karwa deya hai. Aapke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.

Aap bilkul nishchint rahe yeh meri zimmedari hai ki aapke product ka pickup karwa sakun. Mai pickup boy se personally contact karunga taaki aapke product ka pickup jald se jald karwa liya jaye.

Return/replacement

Kya mai jaan sakta hoon aap es order ko kyu return/replace karna chate hain, taaki mai aapki complaint register kar sakun?

Mai apke complaint register kar raha hoon aap mujhe ye bta dejeyai aap esko replace karwana chate hai ya eska refund chate hain?

Maafi chahunga lekin iss product par kewal return/replacement hi uplabdh hai.

Jesa ke check kar paa raha hoon apke COD order ke refund ke leyai hamarae pass 3 option hain Snapdeal credits, Bank refund and UPI aap btae apko kes mode mai refund chaeyain.

Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. Apke order ka pickup 48 hours mai "pickup partner name" ke tarf se karwa leya jaega. Aapse request hai kripiya aap product ko brand packaging me hi rakhiyega.
OR
Maafi chahunai apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske. Aapse request hai kripiya aap product ko brand packaging me hi rakhiyega.

Will you please tell me what problem you are facing regarding the product so that I will register your complaint.

I will register your complaint regarding this will you please tell me you want replacement or refund of this item?

As I can check we have three options to return your COD amount i.e Snapdeal credits, Bank refund and UPI please select one from this.

Sorry but replacement is not available for this product.

I have taken your return/replacement complaint regarding this order, and your order will be picked up in the next 48 hours from the "courier partner name". I apologies that you have faced this issue.
I request you to keep product intact in brand packaging.

I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24 hours. I apologies that you have faced this issue. I request you to keep product intact in brand packaging.







Assurance:

I understand how you are feeling right now. If I were on your place i would have felt the same way. I really apologize that you faced such issues. I personally apologzie. But I would like to inform you that it is my responsibility to get your issue resolve as soon as possible.

Mai samaj sakta hu aap is time kaisa feel kar rhe hai. Agar mai aapki jagah hota to mai bhi same asa hi feel karta. Mai maafi chahunga aap aisi samasya ka saamna kar rahe hai, mai vyaktigat roop se shama chahta hun. Par mai aapko batana chahuga ye meri zimmedaari hai, mai poori koshish karuga jald se jald iss issue ko resolve kar pau.

Maafi chahungi apko pareshani huyi, Aap mujhe thora tme dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.

There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.

Chinta karane kee koee aavashyakata nahin hai, mai poori koshish karuga jald se jald aapka order deliver karva saku.

Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.

Chinta na karen aapaka paisa snapdeal trust pay polisee ke saath surakshit hai, krpaya hamen thoda samay dijiye. Taaki hum aapki shikaayat kee jaanch kar sake. Aap hamaare moolyavaan graahak hain, main jald se jald ise hal karane ke lie vyaktigat roop se kaam karoonga.

ODA assuracne:

Maafi chahunga aapko pareshani hui, aapse request karunga kripiya iss baar aap apna order khud pickup kar lijiye. Yeh meri zimmedari hogi ki bhavishya me aap jo bhi order place karenge aapko voh order aapke doorsteps par deliver karwa diya jayega.