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{{{set expectation}}}
just to set right expectation it may take few minutes to get everything fixed so please bear with me while I am checking account and troubleshooting to resolve it for you. Your patience will be highly appreciated.
{{{relate}}}
Thanks for reaching out to us. I regret for the inconveniences you have experienced with our services. Don't worry, we will figure this out together and resolve the issue. let me quickly pull up your account and check the details
Having reliable, fast internet is crucial to working and learning from home- It is something my family and I depend on daily! Let's see what's going on.
{{{troubleshooting}}}
I'll do troubleshooting to fix the issue remotely, if needed, I'll arrange a technician visit/tech call or escalate the issue as per system recommendation.
I am now going to perform a diagnostic check of your services and equipment. This check verifies the current status of your equipment and services. It should take only 2-3 minutes to complete the check. If needed, we will schedule a technician who will come and get this fix permanently for you by checking all physical resources.
I am going to provision the modem to update it's settings. After a successful provisioning , connection speed should improve and remain stable and if needed, we will schedule a technician who will come and get this fix permanently for you by checking all physical resources.
{{{Bill}}}
High Bill I can definitely understand how a sudden increase on our bills makes us feel. I would be concerned as well. I'll make sure to review every charge on your bill to determine what caused the increase.
Suspended Services We all are customers at same time and I understand the importance of active services for our daily work and entertainment.
It is good to manage our monthly budget as we have lot of expenses in our daily schedule, I also manage my monthly expenses.
I do understand sometimes we are not able to pay bills on time as we have to manage our other expenses on the same time.
I do understand sometimes we are not able to pay bills on time as we have to manage our expenses, let me quickly go through the account to look for payment extension.
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