Notes

Concierge
• Greet residents with courtesy and respond to tenant requests in a timely manner
• Assist with package retrieval and delivery from couriers
• Coordinates move-ins and move-outs with the Building Manager
• Coordinates booking amenities including elevator
• Coordinates trade access with the Building Manager
Rental Management
• Advertise, set appointments, provide tours, and complete interviews to achieve 100% occupancy
• Manage the rental process for all tenants including all required paperwork for the rental of suites, permission
of pets (if allowed), rental of parking and/or storage lockers
• Complete move-in and move-out condition reports
• Accurate collection of rent (by cheque only, all cash transactions to be at Head Office only)
• Deliver cheques to head office daily (cheques may not be held and uncashed for over 2 days)
• Deliver late rent notices, eviction notices, and any other notice required by Head Office
• Post notices, compile evidence for arbitration and attend arbitration if necessary
• Complete and maintain tenant files; contractor files; general files including working with parking management
company (if required) to maintain parking stall list
• Program and maintain all access keys/fobs to building(s)
Building Management Daily Tasks
o Check building exterior and interior, minimum twice a day
o Ensure all doors and elevators are working properly
o Inspectallutilityandstoragerooms,cleanasappropriate,ensureheatersareonoroffdependingonthe
season.
o Maintain all files, office area, and machinery (telephone, fax, etc.)
o Travel to required businesses for purchase of supplies, parts, tools, etc
o Carry a cell phone at all times and respond to emergency calls
o Respond to tenant inquiries and provide excellent customer service
o Work with others as designated by Head Office who will help maintain the Building
o Co-ordinate building and suite maintenance
o Ensure the building’s common areas and vacant suites are kept in a high standard and peak operating
1

condition through:
▪ Cleaning & vacuuming common areas
▪ Clean and vacuum
▪ Minor maintenance
▪ Minor touch up painting
▪ Clean vacant apartments
▪ Weed flowerbeds and other landscaping
▪ Shovel and salt sidewalks as needed
▪ Keep grounds attractive and clean
▪ Coordinate with trades to provide access and repair
Weekly Tasks
o Spot clean as necessary
o Sweep all secondary floor services
o Vacuum hallways and lobby
o Damp wipe all glass areas, mailboxes, elevator walls and panel, enterphone panel
o Mop all floor surfaces as necessary
o Keep parkade swept and clean, request tenants to clean up vehicle fluid/oil drops and inform the PM
o Check roof and all other areas for cleanliness
o Inspectbuildingexteriorforpossibleproblemsandmakearrangementsforappropriaterepairorquotation
Monthly Tasks
o Prepare monthly reports by the 5th of each month to Head Office
o Dust all light fixtures, exit signs, door frames & closures, nooks and crannies
o Issue polite notices to tenants regarding junk in parking stalls and “bikes on balconies”
o Perform monthly fire alarm testing and record in log book, check log books are up to date where