Notes
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- answer a question why this is the score
ishikawa diagram (fishbone diagram)
- we have to look for factors that causes the problem
- we have to use 5 whys to isolate it
1013234126 - no complaint lodge on MyDesk
- no internet, 20-minutes power down
- multiple verbal collision
- asking to be transfer to a person that speaks English multiple times but just brush it off
- did not deescalate
- customer ended the call
1013313828 -
07938814754
joan russell
[email protected]
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