Notes
Notes - notes.io |
The clients desired resolution: He wants to cancel this reservation without penalty
Did you call the hotel: What was the outcome: n/a
Did you call AAS: What was the outcome: n/a
What else did you do to resolve the situation: I cancelled this reservation and I read him the cancellation policy
What was the final outcome of the call: This reservation was cancelled without penalty
Resolved or Escalate:Resolved
If you are working and the system is loading inform the customer what you are doing.
Keep the customer inform every 45 seconds.
If you have already finished the call and the customer did not hang up, wait 10 seconds and ask the customer if there is something else that you can help him or her with.
If you receive a phone call and the audio is not working, or nobody is answering the call fallow the next script.
Provide your opening (Thank you for calling reservation Counter/desk or Choose a room Customer Support, My name is ________ .May I please have your name and Itinerary number?) wait 5 seconds and provide one more time your opening.
If by this time you still do not have a answer wait one more time, 5 seconds and provide the next script. “ I’m sorry, I am unable to hear you, if you need assistance please make us a call back to 844-878-8050 the customer service team is available 24 hours the 7 days of the week”
Finally you provide your closing (Thank you for contacting Reservation counter/desk or choose a room)
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
