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XOE: It is easy to use we can add flex services, We can add Xifi complete, we can upgrade plans, We can get all the plans of Xfinity lobs. It has a limitation that it can show error.
First Level of Authentication: first & last name, 2nd level: Account number, verification code on email or number which can be done by 6digit OTP number on both, we can ask for the SSN number last 4 digits, we can ask for last four digits of stored payment method. If the customer asks for outage and he has nothing to show we can ask for the address to pull his account by this we can get the information about his outage.
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