Notes

Only the primary user of that account have the rights to cancel that account. I do not have the rights to cancel services. They can contact our cancelation team on 18009346489 between 8am to 8pm EST. I am sure they will be able to assist you with it.

May I know the services you want to add we have internet, cable, home phone, home security, mobile.
CM MAC Number is a 12-digit string of numbers and letters that identifies the modem you have. It’s printed on a label that can usually be found on the back or bottom of your modem.

Authentication

To ensure that I am working on correct account, please provide your first and last name with complete service address

That's wonderful to hear! I hope that your day goes greater and smoothly all through out!

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I regret to know that you're not getting proper internet speed as per plan. I can understand the Importance of stable Internet connection as it is important for tasks and assignments completion.

Let’s get this sorted out and make a restful day for you.


I see here that you have been with us for years now. What a milestone! I appreciate your loyalty and business with Xfinity.

In meanwhile, I was going through your account and can see that you have been using our services since “Enter Year”. I appreciate your loyalty and business with Xfinity.

And therefore an offer is reflecting on your account in which you will get $30/month discount on your monthly internet bill if you add an Xfinity mobile line with us.

Currently, you are paying $XX and after adding Xfinity mobile line with us your bill will be reduced to $XX. You will save $XX per year.


Let me go ahead and see what we can do together to get this taken care of. To begin, I will now run some diagnostic checks on your modem.

Cheers to our team work! Glad we could work things out.

It was nice to help you. Anything else may I help? Or any other issue need to fix.

It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity.

No, thanks to you for being so kind and co-operative with me. I really appreciate it.

Refresh has been successful. Now, please turn off your TV, unplug it from the power source for 15 seconds and restart it

I have successfully sent the reset signals. An automated system check has identified the modem is online. Please check if you can connect now

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You will also get $30/month discount on your monthly internet bill if you add an Xfinity mobile line with us. Currently, you are paying $XX and after adding Xfinity mobile line with us your bill will be reduced to $XX. You will save $XX per year. That's a huge amount to save.

We can do one thing here. Right now, you can opt for "by the Gig plan" in which you will get 1 GB Nationwide 5G + unlimited calling + Unlimited Text + No Contract + No porting charges + $30/month discount on Bill + $100 Visa Prepaid Card at $15/month.

As you are getting $30 discount on adding a mobile line with us. Here, you will save extra $15 with a mobile line. You are not loosing a single dollar. It's a complete no loss deal. What do you think?

The best part about Xfinity, you can switch to by the Gig or Unlimited plan anytime as per your requirement, in case you have multiple lines with us then you can mix and match the plans as well complete Flexibility