Notes

FOR XM SALE AND TO INCREASE XM SALE PITCHING: VERY IMPORTANT TO USE anyone of script on 1 chat per 4 chat:
Please Use these words to increase XM pitching:
1. Sign you up for Xfinity Mobile
2. Credited on your monthly bills
3. I can help sign up you for Xfinity Mobile in lower price with Power 5G network and advance features.
4. You can port your existing phone number to Xfinity and get Free Phone and more discount on your bill.
5. You can get $100 Prepaid Gift Visa Card for each line with your own device bring under Xfinity with the current active phone
number.
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· You are also eligible for Xfinity Mobile; I can save you hundreds of dollars a year on your mobile bill! May I ask how much you are paying monthly?
Currently, we are offering $100 Visa Prepaid Card for each line with your own device. Monthly plans starting as low as $15. Additionally, we are offering $400 Off on Flagship (Apple, Samsung and Pixel 7) phones. I can help sign you up for Xfinity Mobile right away.
Use script like this for increasing pitching:
I can see on your account that you are eligible for Xfinity Mobile - Motorola Stylus which, is “On Us”. Full retail value of the device i.e. $369.99 will be credited on your monthly bills spread over 24 months. All you need to do is add a new line of service and port an existing phone number. Shall I go ahead and sign you up for Xfinity Mobile?
Being an Xfinity Ambassador, Ill be glad to sign you up for Xfinity Mobile with the most pocket friendly mobile plan. It offers Unlimited Calls, Unlimited Text and Unlimited Data Plan for $45 per month for 1 line and for 2 lines $30 per month with any other data plan or 1Gig at just $15 per month.

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1st option:-
I have a great news for you in which you are qualify for a Motorola G 5G “On Us” when adding to a new line of service with a DPP and porting an existing phone number from another carrier within 30 days of purchase. The promotion, equal to the full retail value of $319.99, will be delivered to the customer in the form of a monthly bill credit spread over 24 months.
You will also get XM discount per month on your internet bill according to your internet package as well.

With Xfinity Mobile service you will get Flexibility and Control by tracking your data, control, and change anytime online or in our app. Powerful nationwide network with 5G and millions of secure WiFi hotspots

2nd option BYOD:-
I have a great news for you as I checked on your account you are eligible for Xfinity Mobile Service. You have to bring your own mobile device with same phone number OR get new phone number from Xfinity and provide me IMEI number of your mobile device and with this I will make all the activation and shipment charge with No cost for you and you no need to pay anything right now for this. If you port your phone number with this offer you will also get $100 Prepaid Gift Visa Card also for each porting mobile line.
You will also get XM discount per month on your internet bill according to your XM discount on internet package as well.

3rd Offer $400 OFF:
$400 Off Apple, Samsung or Google Flagship Phones:-
qualify for a promotion worth $400 off the price of a new Apple, Samsung or Google flagship phone when adding to a new line of service. The following phones are eligible: Apple iPhone 14, 13 and 12 models; Samsung Galaxy Z Flip, Z Fold, S22 and S21 FE models; and Google Pixel 7 models. To qualify, new lines must be purchased with a DPP and intent to port. An existing number must be ported from another carrier and activated within 30 days of purchase. The promotion will be delivered to the customer in the form of a monthly bill credit spread over 24 months.

$400 Off Samsung and Google Flagship Phones :-
You are qualify for a promotion worth $400 off the price of a new Samsung or Google flagship phone when adding to a new line of service. Eligible phones are: Samsung Galaxy Z Flip and Z Fold models; Samsung Galaxy S22 and S21 FE models; Google Pixel 7 models. To qualify, new lines must be purchased with a device payment plan (DPP) and intent to port. An existing number must be ported from another carrier and activated within 30 days of purchase. The promotion will be delivered to the customer in the form of a monthly bill credit spread over 24 months.

With Xfinity Mobile service you will get Flexibility and Control by tracking your data, control, and change anytime online or in our app. Powerful nationwide network with 5G and millions of secure WiFi hotspots
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There will be one time charge of $10 for each mobile line and it will adjust on your mobile bill after the activation of mobile line.
You will receive a email with a link to update your ID Proof(license) within 15 minutes. Please go through this link and update your ID proof to process the order completely.
You will receive a new sim and Mobile device within 2 working days with the activation steps to activate the Mobile services.
The activation link to activate the mobile service and sim card is: www.XfinityMobile.com/Activate

The helpline number for the Mobile activation is 1-888-936-4968
Plans For XM:
Get the best price for Unlimited – $30/line per month (either with Unlimited or By the Gig).
Unlimited PER LINE DATA Plan:-
Use as much data as you want. Enjoy Unlimited multi-line pricing based on the total number of lines on your account, including tablets and lines using By the Gig data.
1LINE $45/mo single line, 2LINES: $30/mo each, 3LINES: $30/mo each, 4LINES: $30/mo each and from 5th lines it will be $20/month.
By the Gig SHARED DATA Plan:
Choose a minimum amount of shared data, with the freedom to adjust it if your needs change.
1GB: $15/mo, 3GB: $30/mo and 10GB: $60/mo.
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CLOSE STRATEGY:-
Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day.
I would love to hear about your chat interaction with me today. If you’d like to share your thoughts, you can click the “End Chat” option. I would appreciate great feedback on the service I have provided.
Thank you for contacting Xfinity. I wish health and safety for you and your family. Please take good care of yourself which is most important.

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FOR GSR SALE:
For xFi COMPLETE:-
I would like to inform you that Unlimited data Usage actual cost is around $30 per month and $14 for modem rent. I have a wonderful offer for you in which you are able to get Unlimited Data Usage and xFi advantage services including modem rent in just $25.00 per month. With this feature your all devices in home will perform fast and better with advance wireless security. Enjoy Unlimited data every month. With xFi advantage service our advance technical team will check if you are getting any issue of Wifi range or coverage in your home or not. And if you are getting any issue with the wifi range and speed, so after 90 days if there is need to increase wifi range or coverage in your home for your devices Xfinity will provide you Free xFi pod.
For SPEED UPGRADE:-
While working on your account I have found a great news for you in which you are currently eligible to get best internet speed in very discounted rate. Currently you have upto 300 MBPS internet speed, however with the promotional offer you are getting 600 MBPS in just $10 more per month. With this feature your all devices in home will perform fast and better and your all devices in home will perform fast and better.
This is the best time to grab this opportunity and I really do not want the customer like you to miss out this opportunity as you are valuable and kind person.
FOR CABLE UPGRADE TO 185+ Channels:
While working on your account I have found a great news for you in which you are currently eligible to get more 185+ HD Channels package in very discounted rate of just $20 more per month. Currently you have only upto 125 channels. With the 185+ HD channels your all movies and Sports channels increase and with more channels.
This is the best time to grab this opportunity and I really do not want the customer like you to miss out this opportunity as you are valuable and kind person.

Return Equipment Policy:-
We no longer offer return label kit, however you can return equipment via UPS store without return label or return at Local office. There are no charge if you will be returning equipment to any of UPS Store location. You can also schedule equipment pick up from their home by calling UPS at 1-800-823-7459 . However, there is a fee charged by UPS for home pickup and Comcast does not cover the fee. No need to pack the equipment, UPS Store will pack the equipment , ship it to Comcast and provide a receipt to you for same.
If you will return your equipment at UPS store, you needs to show a valid ID proof and a copy of the Comcast bill at the UPS store. You can ask for equipment return receipt at the store for future reference. You can track your equipment return on http://www.ups.com/ with the tracking number provided on their receipt. You will also receive a confirmation email from Xfinity for equipment return.