Notes

Opening.....
A Wonderful day! Thank you so much choosing Xfinity! This is Gourav, your Xfinity Ambassador for today. It will be great pleasure to assist you today. May I have your first and last name. Kindly tell me more about your concern, and let's start working on it

Hi , hope you are doing good today. How can I help you?

I appreciate you bringing this to our attention, Thank you for being a loyal customer, I can definitely help you with that.

Please provide your first and last name for account security.

Please provide me your full current address along with Zip code for account confirmation.



Can you please provide me your username you are trying to login with.

Please provide me the last four digits of your SSN for account verification.

Can you please tell me the last four digits of the store payment method on account for verification purpose.

Thank you for the information.

Great thank you so much for the efforts.

Fantastic! I'm glad to have you on the chat. You have reached the right person. I will definitely help you with your concern!

I am reviewing your account please stay connected on chat.

Thank you for being patient. I appreciate your time.

I would like to appreciate you for doing the manual troubleshooting steps before hand it will make our further process much easier.

Relate....................

I appreciate you bringing this to our attention. That's not the experience we want you to have as a customer. Let me go ahead and check the root cause of the issue and fix it.

I apologize for the inconvenience, I know how difficult it is when you Internet speed is slow, let me check the device and help you to get the proper speed.



Staying connected to the internet is a necessity nowadays. I appreciate you taking time chatting in about this matter. I will check the status of equipment in the system and help you

LOYALTY.....

I would like to appreciate you for being a loyal customer to Xfinity. It really means a lot to us.

We appreciate your business with Xfinity and value you as a customer. I also have an amazing deal for you which might save you quite money. Which we can discuss at the end of the chat.

MIE..........................

In the meantime, I would like to inform you that if your cable services are not working, you can use My Account app to check device status and fix the issue without chatting with us. This is a free app exclusively for Xfinity customers and is available for download on Google and Apple store. You can try to fix it yourself and is very easy to use by just logging in using the Xfinity credentials.

For future reference you can Pay bills, personalize your WIFI name and password, check service outages, technician arrival time and troubleshoot Xfinity equipment, explore your TV channel lineup anytime. Everything is included at no additional cost. Download the Xfinity My Account APP for your mobile device from your Apple's IOS Appstore/ Android's Playstore.

BAXA.............................

On the day of the appointment you need not to contact us to inquire for technician arrival status. View the time or date of upcoming appointment, as well as the Estimated Time of Arrival of technician as the appointment draws close. You can easily view the information via Xfinity My Account App.

With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can get the entertainment you love anywhere, on any device. Everything is included at no additional cost, Download the Xfinity Stream app from your mobile device from Play Store and App Store, enter your xfinity credentials and then you can access the Streaming feature.

For future reference you can view and manage every device on your network, get alerts when new devices connect. Schedule bedtimes and WiFi time limits for your kids. Pause WiFi during dinner, and more. Everything is included at no additional cost. Download the Xfinity APP for your mobile device from your Apple's IOS Appstore/ Android's Playstore.



I would like to share amazing information that Xfinity provides millions of free WIFI hotspot network service across the country. You can download Xfinity WIFI Hotspots Apps from google play store or Apple app store on your smartphones. It is an amazing app that can help you to connect to Xfinity WIFI hotspots around the town. Everything is included at no additional cost

Technician..........
I would like to tell you that the troubleshooting steps taken should resolve the issue within one hour. We can follow-up with a text message after one hour to confirm resolution. If the issue is unresolved, you will receive a call back to continue troubleshooting.

If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing the person to be there on your behalf.

There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.

Closing...........

It is pleasure to chat with customer like you. You have shown utmost cooperation and it is heart warming.

Is there anything else I can help you with as I do not wanted to complete this chat without addressing all of your concerns?

Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day”

I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate feedback on the service and experience I have provided you today. If you'd like to share them you can click the "end chat" option. ❤️

Thank you for choosing Xfinity Chat Support. Have an amazing weekend.