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English Script: - Sir, I have checked the details and your refund was initiated on <27th Oct> and it will get credited in your account by (Date 7th Nov).
In case the amount is not credited within the given timeline, I would request you to please coordinate with your respective bank along with the refund reference number.
We have already shared the RRN through SMS and I hope you have received the same.
Customer response Yes- Case closed.
Customer response No:-I am sharing the RRN request for you to please check and confirm.
Hindi Script: - Sir, Jaisa ki main check kar pa rahi/raha hu ki apka refund hamari team ne (27th Oct) ko initiate kar diya hai, jo ki apke account mey (Date 7th Nov) tak aa jayega.
Agar apko amount diye gaye date tak received nhi hota hey apse request hey k aap apne reference number k sath bank se sampark karey.
Humne reference number SMS dwara apke sath already share kar liya hai umeed hai aapko receive ho gaya hoga.
Customer response Yes- Case Closed.
Customer response No:-.Mey apke sath RRN share kar raha/rahi hu. Apse request hey kripya check kar lijiye.
Scenarios 2:- Refund within TAT case Prepaid:-ARN not available.
English Script: - Sir, I have checked the details and your refund was initiated on <27th Oct> and it will get credited by (7th Nov). In case the amount is not credited within the given timeline, request you to please coordinate with your respective bank along with the RRN.
We will share the reference number through SMS within 24 hrs. and would request you to check the same.
Hindi Script: - Sir, Jaisa ki main check kar pa rahi/raha hu ki apka refund hamari team ne (27th Oct) ko initiate kar diya hai, jo ki apke account mey (Date 7th Nov) tak aa jayega.
Agar apko amount diye gaye date tak received nhi hota hey apse request hey k aap apne reference number k sath bank se sampark karey.
Hum SMS dwara 24 hrs. mey apke sath refund reference number share karenge aap se request hai aap check kar lijiyega,
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