Notes

Supervisor lines

I have walked up to my supervisor and asked him to intervene. So he has checked with the Network team and will take follow up to make sure issue is resolved permanently

My supervisor is checking with Network team as to make sure we are on same page




My supervisor has checked with Network team and they have asked to schedule the technician as they need some time to check all the connections and they may need to replace the filter installed because they have found some glitch in it

My supervisor has checked with the network team and they have informed us to send the technician who will install most upgraded and recently launched modem . Once it is installed, team will keep your modem under observation and will make sure it is working fine

Tech booking


You will also get an email with all the details of appointment scheduled and If you wish to change or cancel your service appointment, go to http://My.XFINITY.com and click the 'My Account' header near the top of the page

There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.


I will go ahead and add your appointment in the waiting list and if there is any cancellation in your area then our dedicated team will call you and you will get that appointment.


Flex pitch

You are eligible for the Xfinity free flex streaming services. The Xfinity Flex comes with Xfinity Internet at no extra cost. You will get the 4k Flex streaming wireless box, there will be no box rental, no service cost, no shipment charges, no taxes you need to pay as long as you keep the Xfinity Internet. You can access more than 10,000 shows and movies + 200 live channels. All your favorite apps at one place as well like Netflix, peacok premium, hulu, amazon prime, hubi, pluto, etc. Sounds good?


Also for this huge inconvenience I will provide you Free streaming services with Free 4k Streaming box. Shall I add it for you.

As I have checked you have not redeemed the Free flex services on your account so let me help me to redeem it .

Xfi pitch

Currently most of the customers are working from and doing online clas ses so we are offering unlimited data access plans. And your account doesn't have unlimited data access. Would you like to add unlimited data plan in discounted price of $11? An along with this you will also get the eligibility to get free XFI pods ( otherwise they cost $119 )


Meanwhile as I can see you have got xfi enabled modem, however you haven't got the Xfi complete merged with it, it gives you the access to unlimited internet, xfi advanced security and chance to get all way free of cost xfi pods to ensure seamless connectivity if any dead spots will be found at your place. Your estimated recurring monthly bill will be $40.56, including $0.56 of estimated monthly taxes after $10 discount on auto pay and eco bill. Currently you are paying $39.98. Sounds good?

also as I can check here your have not taken Xfi complete with your internet package as it is a combination of Xfinity rental modem and unlimited data and this will not only help you improve your network connection but will also help you prevent from data exceeding charged .



Xm pitch


Are you aware that you can save hundred of dollars a year on your mobile plan by switching to Xfinity mobile ?


Are you happy with Xfintiy mobile services

The promotion will be delivered to you in the form of a monthly bill credit spread over 24 months. The first credit will be applied at the time of purchase”

I would like to share with your that Xfinity is providing (Iphone 12) mini for 24 months contract discount and for this you do not have to pay anything and juts have to keep the phone for next 24 months

I would like to take this opportunity to share, we can help lower down your internet bill up-to $20 per month consequently, savings of up-to $240 a year, if you or any of your family members move current mobile services to Xfinity. I can help sign you up for Xfinity Mobile right away

Being an Xfinity Ambas ssador, I'll be glad to sign you up for Xfinity Mobile with the most pocket friendly mobile plan. It offers Unlimited Calls, Unlimited Text and 1Gig at just $15 per month

Out of curiosity, may I know how much you are paying for your current mobile services and for how many lines?

Xfinity Mobile combines America's best LTE network with the unmatched speed of 5G plus millions of Xfinity WiFi hotspots to create a network that’s rated #1 in customer satisfaction by the American Customer Satisfaction Index (ACSI).




Waitlist script

No worries our dispatch will look for an available technician today. Since we give two hour time frames for our technicians' arrival, some of those technicians can resolve the customer's concern in just a few minutes, so they are available for the next hour or so. Some customers also cancel their appointment prior to technician's arrival. We will look for those available technicians and send them over to you. You will receive a call from our dispatch within 30 minutes once sooner schedule available.