Notes

Frequently Asked Questions




Frequently Asked Question



Which platforms do the Epic Games Store support?

The Epic Games Store currently offers PC and Mac support. You can check platform compatibility for specific titles by referring to the "About Game" section of each product's page.



What are the future plans for the Epic Games Store? You can find upcoming features, developer updates and the most significant issues that are known on our Epic Games Store Roadmap on Trello. We will also communicate important news with you via our news feed and social media pages such as Facebook, Twitter and Instagram.



Why does the Epic Games Store make exclusivity deals? Exclusives are a element of the growth of several successful platforms for games as well as for other kinds of digital entertainment like streaming video or music.



Epic collaborates with developers and publishers to offer games exclusively on the store. In exchange for exclusivity, Epic provides them with financial assistance for marketing and development which allows them to build more polished games with significantly less uncertainty for the creators.
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Creators will also be able to earn 88% of the game's revenue While most stores only offer 70 percent.



What is the Support-A Creator program? The Support-A-Creator program enables Content Creators to earn money from games in the Epic Games Store by using Creator Tags and Links. Find out more information about the Support-Acreator Program here.



What's this about free games? Epic will be offering a free game available each week throughout 2022. When you claim a free game and keep it, you're entitled to keep it - even after the game is no longer accessible to new customers for free.



I have claimed an online game for free, however, it's not showing on my account. You can keep the game you have claimed. If you return later and can't find it on your account, please verify to see if there are multiple accounts. If you've created an Epic account using an @gmail.com address, log directly into it with your Gmail password. Alternatively, you can make use of the Google login button to create a separate account. Check to make sure you have both an account linked to a console (logging in via PlayStation 3, Xbox, or Nintendo accounts) and an Epic account. If you are still having issues, please seek out the player support here.



Do I have the ability to try the game before purchasing it? Some publishers occasionally offer demos or trial periods for certain games from time to time (for instance for example, an Free Weekend trial). If you are in a trial period for free you can download and play a trial version of the game before you decide to purchase, however, you will not be able to access the game when the trial period is over.



What are the refund procedures on the Epic Games Store? All games are eligible for refund within 14 days of purchase, for any reason, as long as you've had the game running for less than two hours. You won't be eligible for refunds on games in which you've been banned or for which you have violated the Terms of Service. Find out more about our refund policy.



How can I reach support? Contact our support team here. We also recommend browsing our support center's articles which can help you answer questions or solve issues.



Is my Epic Games account safe? The Epic account system powers Fortnite, Rocket League, the Epic Games Store, and Unreal Engine. This account system has never been compromised. However, specific individual Epic accounts have been compromised by hackers by using lists of passwords and email addresses leaked from other sites which have been compromised.



If you use the same email address and password on Epic that you did on another website that has been compromised, your account is vulnerable to attack. Create a unique password and enable multi-factor authentication in order to secure your Epic account. Learn more about how we protect your account and what you need to do to keep it safe.



What languages do the Epic Games Store support? The Epic Games Store currently supports English, Arabic, German, Spanish (Spain), Spanish (Latin America), French, Italian, Japanese, Korean, Polish, Portuguese, Russian, Thai, Turkish, Simplified Chinese, and Traditional Chinese. The game's in-game support for languages is different depending on the developer. Visit each game's store page to determine if the game supports the language you are using.



Does the Epic Games Store support regional pricing? Yes, we do support regional pricing in more than 190 countries and over 30 countries. We also have a list of regional discounts that we suggest to developers based on local norms which are regularly reviewed.



Which payment methods are accepted? The Epic Games Store supports credit cards, PayPal, and a variety of other payment options. Here is a list containing other payment methods we accept. An *asterisk is placed on methods that require additional processing charges.



Where is the Epic Games store available? The Epic Games Store is available to players from all countries around the world, with the exception of those prohibited by US law, for example, North Korea and Iran. To be compliant with specific regions, you may require additional legal requirements in order to make your game available.



What currencies do you accept? And in which currencies do you display prices? The Epic Games Store currently accepts 43 currencies (USD, EUR GBP, USD, PLN, BRL, UAH JPY, RUB TRY, AUD, CAD, DKK, NOK, SEK, CZK, ILS, CHF, MXN, PEN, HUF, CLP, SAR, AED, RON, NZD, ZAR, INR, COP, CSC, UYU, HKD, IDR, MYR, PHP SGD, THB VND, KZT, QAR BGN, TWD CNY). We are working on bringing more currencies online.



If your currency is not listed, you'll see the prices shown in US Dollars but will still pay in your local currency according to the current exchange rates. In certain countries, paying in US Dollars may incur additional bank conversion charges. We are currently working on expanding the list.


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