Notes

X1: POWER - CONNECTION - INPUT - On Screen Activation.

Welcome. Bienvenido. Bienvenue -> Welcome Powering Up -> Select a Language -> Voice Guidance -> Verify the Phone Number -> Downloading your Main Menu -> Name your Device -> Transition Screens -> Pair Remote -> Program Remote to Audio Device/TV -> Activated


X1 Activation Start-Up Screens

While the Welcome screens are displayed, the TV Box is connecting to cloud services that include the activation applications.

Mandatory Firmware Download Screens
X1 TV Boxes with older firmware versions may show the following message: "We’re updating your TV Box to the best experience possible," along with a progress bar.
When you see this screen, please allow time for the TV Box to update. It'll restart automatically when the download completes. Then, you'll be taken to the Activation Process.

If the TV Box is unable to complete the download, you'll see the following message: "Give us a call. Looks like we've run into a problem - sorry about that." If this happens, please contact us.


Choose Language Preference

After the TV Box has started up and any required firmware has been downloaded and installed, you can select your preferred language (English, Spanish or French). After selecting your language, the remaining activation screens will be shown in that language. Your On-Screen Guide and menus will also appear in the language.

Notes:

If you selected the wrong language, you can exit the activation process by pressing and holding the power button (on the front of the TV Box) for 10 seconds to restart.

If you happen to get stuck on the language selection, a pop-up message will direct you to xfinity.com/unpair for instructions on resetting your remote.

Please be sure you’re pointing your remote directly at the TV Box and are less than ten feet away during the activation set-up flow.



Choose to Hear Voice Guided Instructions

You’ll be asked if you’d like to continue using Voice Guidance. If you choose Yes, all the following activation instructions will be spoken to you. If you choose No, you’ll go through the visuals shown below.

Activation Process

Enter the last four digits of any phone number listed on your Xfinity account. Use the number keys or directional pad on your remote to enter numbers.

If you’re having trouble using the last four digits of a phone number, you can select the Verify another way button to verify via text message or by entering your account information and phone number.

Use the number keys or directional pad on your remote to enter numbers. Please be sure you’re pointing your remote directly at the TV Box and are less than ten feet away.

Verify via text message and verification code.
Verify with account information and phone number.

ou’ll automatically be taken to the next step of the set-up process once your account information has been verified. Please note that if you’ve already activated one X1 box in your home, you may not need to verify your information again. See the X1 Device Single Authentication section below.

Note: If we're unable to validate your device and account information, a message will appear and you'll need to contact us to complete the activation process.

For some TV Box types, X1 service will activate quickly; however, other TV Box types may take up to 10 minutes. You'll see similar messages to the one below providing helpful tips while using X1.

“Downloading your Main Menu. Once activation is complete, press the Xfinity button on your remote to find your Guide, DVR, On Demand and more.”

Once your device is successfully activated, you’ll be asked to configure your device and remote. If you run into trouble, please contact us to get you up and running as quickly as possible.



Additional Configuration

On the Name Your Device screen, use the up and down arrow buttons on your remote to choose a preset device name or create a customer name. Select the desired option, then press OK.

Video and Audio Optimization - After your device has been named, we'll optimize your video and audio experience.
After your TV Box has been configured, you'll see the Xfinity logo.

Remote Control Setup and Pairing

The next step to set up your X1 TV Box is to pair your Xfinity Voice Remote with your TV Box. To do this, please see our remote pairing instructions.

Once activation is complete, the TV will go directly to live TV programming.


NEXT.......


1. GET STARTED (or tap the account icon on upper left portion of screen and tap Activate Xfi Modem/Gateway) || 2. Use Camera or Enter Code Manually to get the cmac address located at the back of your modem with a white sticker on it. It’s a 12 digits alphanumeric code (0-9 A-F) || 3. Connect Coax Cable and Power Up connect the long coax cable chord (long wire with a round tip and pin on it) from cable wall to cable IN, connect the power chord to the power outlet then power up.|| 4. Check Connection

By the way, you can also use the Xfinity App to control the WIFI experience of the users inside the house. Inside the app is Xfinity Rewards we've prepared to say thank you for continuing business with us. In case you are outside your house, you may connect to Xfinity Wifi Hotspot; these are xfinity customers - exclusive hotspots so you are connected to the internet at all times.


Conclusion: Is there a message appearing on your screen asking to
5A: If outlet is active, change WIFI name and Password (so that you won't be disconnected to your internet device) - 5A1: Setting up your Network 5A2: Auto Connect or Connect Manually (you can choose Auto connect so that you can easily access it if you get disconnected.) Just to make sure that your internet is working please browse atleast 3 websites (facebook, youtube and email) so that you will able to know if working.

If internet activated, “Congratulations! Your internet is now activated and you are good to go.

5B: If outlet doesn't work, TRY ANOTHER OUTLET or select NONE OF MY OUTLETS WORK || Xfinity Assistant will pop-up and customer needs to select SCHEDULE AN APPOINTMENT select a date and time.

NOTE: If customer schedules an appointment via the app, agent must check if the schedule will reflect in ACSR/Einstein and state the Tech Home Visit Policy



Just a quick recap (customer name), today you called regarding the activation of your x1 tv box. And we were able to resolve it by running some diagnostics and following the step-by-step process and with our cooperation we were able to resolve your concern and I thank you for that. Finally, we were able to activate your cable box after (solution). In case you want to activate other equipment in the future, you can visit our website xfinity.com/activate May I confirm that this resolves your issue? Alright, I’m am so glad to hear that... Before I let you go, is there anything else that I can help you with?