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www.xfinity.com/password- if customer forgot password
2 ways to lift the account seasonal-
LNK1234-SEARCH IN EINSTIEN TO ENROLL CUSTOMER IN SEASONAL PLAN/restore
after restoring the customer need to wait for maximum of 24 hours for the service to work ,advise the customer not to touch anything in the equipment.
90-270 DAYS FOR SEASONAL
www.inseasonal.cable.comcast.com
we can only add cable box in ascr if it is shipment.
if pick up in store we cant add, so customer need to go to store again to add there.
place holders
*N- VIDEO
*O- HSD/HSI/INTERNET
*T- TELEPHONE
SAMPLE CALL
Daisy talk to Katniss
issue : remote channel button
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