Notes

OPENING

A Wonderful day! Thank you so much choosing Xfinity! This is ..........., your Xfinity Ambassador for today. It will be great pleasure to assist you today. May I have your first and last name of Awesome customer😀 Kindly tell me more about your concern, and let's start working on it.
A Wonderful day! Thank you so much choosing Xfinity! I am your Xfinity Ambassador for today. It will be great pleasure to assist you today😀 Kindly tell me more about your concern, and let's start working on it.

I appreciate you bringing this to our attention. I will be more than happy to check that for you😀 Please confirm the first and last name please

I am doing great as I have just started my shift, Feeling pretty energetic❤️
POSITIVE STATEMENTS
what I am going to do is, to check your account to verify our options first and get the best resolution. I appreciate your patience. Let's work together to resolve this for you. Sound's like a plan?

APPRECIATE
I should be the one thanking you for giving me the opportunity to help and sort things out. Thank you also for working with us regarding this matter
We value your business. I really appreciate you chatting with me and giving me the opportunity to assist you.·
It was a delightful experience for me to have a customer like you on the chat. We appreciate your business and value you as a customer.

BAXA
Mr. Customer, you can also try to fix internet issue, check for service outages, pay bills, manage your account online, see your appointments you can also cancel them using this app - all on the Xfinity My Account app. The app is exclusively for Xfinity customers and available on Google/Apple Store. If you have not used it, I would recommend to give it a try and you will find it easy & convenient to manage your Xfinity account.

One of our customer's favorite features is XFI app where you can set up your home Wi-Fi and be online in minutes, find your Wi-Fi password, see who's online, troubleshoot issues and even pause home Wi-Fi network access during dinner time. You can also give nick names to your Wi-Fi

While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.

Meanwhile I would like you to know that you as you have our cable services, you can always use Xfinity Stream app, which turns your smartphone into a Live TV. You can stream as many movies as you want, you can also record your favorite shows on your phone. How does it sounds to you?

NUMBERS AND LINKS
Call support : 1800-934-6489
Internet Essentials: 1-855-846-8376
Prepaid: 1-855-757-7372
(CSA): 1888-565-4329
Seasonal helpline: 1-888-633-4266
Business : 1800-391-3000
Movers: 18776856683
data usage : 1877-807-6581
Xfinity mobile service: 1888-936-4968
Moving: https://www.xfinity.com/learn/moving
ACP: www/xfinity.com/acp
You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record
Service cancellation can only be done by our Customer Retention specialist. They will place the request for the cancellation and your account billing will be stopped immediately. You need to visit the local Xfinity store to return the equipment's and our team will immediately cancel the account and help you with the final billing or you can call on our voice support: 1800-934-6489

BILLING
Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment . Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.

You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record
As I can see currently you have the past due of $ 63.78 on the account and I want to inform you that the account is currently not eligible for the payment arrangement that's why the services got disconnected.

,In order to make the account eligible for the payment arrangement the amount of $63.78 should be made today so that the system can restore the services

Also I wish I could connect you to anyone who have this authority to restore the services but this is done by the system. I hope you will understand:)

TECHNICIAL VISIT

No charge will apply for any issues identified at Xfinity end or equipment rented out by Xfinity. It will only be applicable if the issue is not caused due to Xfinity services. However the tech will first check the issue and will explain it to you and he will also mention if the charges will apply or not and you will get the option to cancel it that time as well and the charges will be $100

We have completed all available remote troubleshooting steps to resolve your issue in this chat. We will now need to send out a technician. The technician will make sure that all your connections are properly installed.

Let me go ahead and get you the soonest available schedule we have. I have also made a detailed report on this matter for the benefit of the technician who will be working on this incident and resolve it for good.

You will receive a call from our Automated System prior to the technician’s arrival to confirm that someone is at home for the appointment and still experiencing a problem.

Now you can also manage all your appointments online whether it is confirming or rescheduling. Learn more at: http://customer.XFINITY.com/help-and-support/account/confirming-or-rescheduling-appointment

We are following the advice of government and public health officials by limiting contact as much as we can. Know we are taking extra precautions to limit the spread of the coronavirus. Before I schedule your appointment: has anyone in the home tested positive for the virus?

INTERNET ISSUE
We need to configure the Wi-Fi settings of the modem and we need to set up a new Wi-Fi name and password, may I have your desired Wi-Fi name and password which I can update for you please:)

We need to configure the Wi-Fi settings of the modem and we need to set up a new Wi-Fi name and password, may I have your desired Wi-Fi name and password which I can update for you please:)

On a personal level I can totally understand what you are going through, I know the value of good working internet however you have reached the right person, let me check what's going on

I am working on rectifying the signal congestions. After this I will run system clean up to remove signal clutter, next step would be system re-connection and lastly, system update. This process will take only 2-3 minutes.

1. Firstly, Unplug the modem from the power source to turn it off.
2. Unscrew the Coaxial cable at the back of the modem
3. Now, Wait for 50 seconds.
4. After, Securely screw the Coaxial cable to the back of the modem and make sure that the other end is connected properly to the wall as well.
5. Plug back the modem to the power source to turn it on and wait for all lights to sync.
6. Once the modem is fully sync, check for internet connection.

CABLE ISSUE
I am now sending refresh signal to your cable box. This will update and boost signal connectivity of your cable box.

Please confirm serial number of the affected box that will be available at the back panel of the cable box.

Thank you. Most of the time the issue is caused by loose cable connections to your cable box. Can you make sure cables are securely connected?