Notes

Opening.....
A Wonderful day! Thank you so much choosing Xfinity! This is Abhishek, your Xfinity Ambassador for today. It will be great pleasure to assist you today. May I have your first and last name of Awesome customer😀 Kindly tell me more about your concern, and let's start working on it

Incase of auto opening :-

A Wonderful day! Thank you so much choosing Xfinity! I am your Xfinity Ambassador for today. It will be great pleasure to assist you today😀 Kindly tell me more about your concern, and let's start working on it.

TOG :-
Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.

Hi , hope you are doing good today. How can I help you?

I appreciate you bringing this to our attention, Thank you for being a loyal customer, I can definitely help you with that.

Please provide your first and last name for account security.

Please provide me your full current address along with Zip code for account confirmation.

Can you please provide me your username you are trying to login with.

Please provide me the last four digits of your SSN for account verification.

Thank you for being patient. I appreciate your time.

I would like to appreciate you for doing the manual troubleshooting steps before hand it will make our further process much easier.

Can you please tell me the last four digits of the store payment method on account for verification purpose.

Thank you for the information.

Great thank you so much for the efforts.

Fantastic! I'm glad to have you on the chat. You have reached the right person. I will definitely help you with your concern!

I am reviewing your account please stay connected on chat.

LOYALTY.....

I would like to appreciate you for being a loyal customer to Xfinity. It really means a lot to us.

We appreciate your business with Xfinity and value you as a customer. I also have an amazing deal for you which might save you quite money. Which we can discuss at the end of the chat.

Relate....................

Thanks for specifying your concern. I will definitely help you with this. Please be rest assured.

Thank you for bringing this up to me. I completely understand your part, I will surely help you with this. Please be rest assured and let me take the complete ownership of the concern you have and so I can help you with the best possible resolution

Thanks for specifying your concern. I understand the importance of a proper working internet in this digital world.
I will definitely help you to get your internet working back again to normal. Please be rest assured.

Thanks for specifying your concern. I understand the importance of a proper working television service in this world full of entertainment and infotainment.

Thanks for specifying your concern. I will definitely help you to get your television service working back again. Please be rest assured.

Thanks for specifying your concern. I understand the importance of a proper working phone service in this interconnected digital world.I will definitely help you to get your phone service working back again. Please be rest assured.

Thanks for specifying your concern. I will definitely help you to arrange a technician visit at your premises. Please be rest assured.

Thanks for specifying your concern. I will definitely help you to cancel the technician appointment. Please be rest assured.

HOLD/ UNHOLD
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Allow me 2-3 minutes to check the status of services and equipment on your account. Please stay connected till then.

Thanks for allowing me 1-2 minutes to check the status of services and equipment on your account. I appreciate your patience.

Allow me 2-3 minutes to do some basic checks on your account. Please stay connected till then.

Thanks for allowing me 1-2 minutes to do some basic checks on your account. I appreciate your patience.

Allow me to fetch your account details. It will take 1-2 minutes. Please stay connected till then.

Thanks for staying connected till I fetched your account details. I appreciate your patience.

BAXA
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( if cx has internet issue)
While waiting I wanted to share that Xfinity provides access to use your internet wherever you go and Share photos, book travel, and watch videos at super-fast speeds through millions of hotspots nationwide. Please check at http://wifi.XFINITY.com/

(if cx has cable issue)
While waiting I wanted to share that with Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can get the entertainment you love anywhere, on any device. Everything is included at no additional cost. Please visit : https://www.xfinity.com/stream/ to enjoy Xfinity Stream or you can also download Xfinity Stream app from Apple App Store or Google Play.

(if cx has voice issue)
The Xfinity Connect website allows you to stay connected and get the best out of their Xfinity Internet and Xfinity Voice service at home and on the go. Enjoy access to email, unlimited talk and text, Caller ID across multiple screens and Voicemail.
The Xfinity Connect website is a free, that gives you control over your Xfinity Voice and email services on your Apple and Android devices (smartphones, tablets, etc.).

Xfinity Flex
Stream your favorite content in one place at no extra cost – including thousands of free TV shows and movies. Using a Wireless Streaming Box, you can watch Netflix, Amazon Prime Video, thousands of free movies, shows and more – without switching apps or inputs. Flex offers one-stop search and control with the award-winning Voice Remote.

Stream over 10,000 free movies and TV shows through apps included free with Xfinity Flex service. Watch, rent or purchase On Demand content, available in 4K UHD. First Flex streaming TV Box (includes the 4K streaming TV Box) will be available at no additional cost.

Xfinity Flex brings you what you love, all in one place - your TV! With Xfinity Flex, you will be able to stream more than 10,000 free movies. Also, access their music choices, like Pandora, iHeartRadio and Amazon Music.

SELF HELP
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( for all types of internet issue)
Just to inform you that you can also download Xfinity My Account App from Apple App store for IOS and Play Store for Android Phone to easily troubleshoot and manage your account anywhere and anytime. You can also visit following link : https://login.xfinity.com/ to visit My Account portal online.


( for all types of internet issue)
I see you have xFi compatible modem. With Xfinity xFi, set up Wi-Fi environment in minutes, find your Wi-Fi password, troubleshoot internet issues, and setup Parental Controls. The app is exclusively for Xfinity customers and available on Google or Apple Store. Login using the Xfinity Primary User ID & password. I would recommend/suggest trying it. I am confident you will find it easy and convenient to manage Xfinity internet. When you have time, please visit the link https://www.xfinity.com/support/articles/xfinity-xfi-overview.

MIE..........................

In the meantime, I would like to inform you that if your cable services are not working, you can use My Account app to check device status and fix the issue without chatting with us. This is a free app exclusively for Xfinity customers and is available for download on Google and Apple store. You can try to fix it yourself and is very easy to use by just logging in using the Xfinity credentials.

For future reference you can Pay bills, personalize your WIFI name and password, check service outages, technician arrival time and troubleshoot Xfinity equipment, explore your TV channel lineup anytime. Everything is included at no additional cost. Download the Xfinity My Account APP for your mobile device from your Apple's IOS Appstore/ Android's Playstore.

OUTAGE AND OUTAGE CREDIT
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I would like to inform you that there is an outage in your area due to that your services has been impacted . Our Engineers are working to fix it as soon as possible so that it is the minimum time taken to restore the services but I am sure services will start working before that time

For the outage interruption I am also applying $ credit on the account.

The least that I can do right now is to atleast apply a fair credit on your account to the number of hours it was affected and will make sure that it will reflect on your next month's bill so that you will be just paying for the services that you used and not being affected by the outage.

Credit will be reflected on your online account within 24 hrs and on your next bill.

Technician..........

I would like to tell you that the troubleshooting steps taken should resolve the issue within one hour. We can follow-up with a text message after one hour to confirm resolution. If the issue is unresolved, you will receive a call back to continue troubleshooting.

If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing the person to be there on your behalf.

There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.

Closing...........

It is pleasure to chat with customer like you. You have shown utmost cooperation and it is heart warming.

Is there anything else I can help you with as I do not wanted to complete this chat without addressing all of your concerns?

Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I hope you have an amazing rest of your day”

I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate feedback on the service and experience I have provided you today. If you'd like to share them you can click the "end chat" option. ❤️

Thank you for choosing Xfinity Chat Support. Have an amazing weekend.

Cx number...........

Seasonal hold 1-888-633-4266
I wish I could call but I am restricted by the system as we are from the chat repair department. You can call this number this will put you through live agent. 1-800-xfinity (1-800-934-6489)
Internet Essential 1-855-846-8376
Tenant and Business helpline number 1-800-391-3000
CSA(Customer Security Assurance) team 1-888-565-4329
Prepaid 1-855-757-7372
Retention team (1-866-470-6654)
Xfinity mobile Team 1888-936-4968