Notes

A wonderful day! Thank you for choosing Xfinity! This is Tamanna, your Xfinity Ambassador for today. It will be a great pleasure to assist you today.

Thank you for bringing this to our concern. Let me quickly check it and help further to get this resolved.

I understand the importance of having your services working. I want to ensure you we're doing everything possible to resolve your issue in a timely manner. I’ve created a ticket with our next-level support to asist you with a resolution.

This process can take up to 24 hours to determine if the issue can be resolved remotely. Great news, we have made it more convenient for you; we'll text you to confirm if services are restored. If not, we'll schedule a time for one of our skilled technicians to come to your home as soon as possible. May I have a good mobile number where we can contact you?"

I have sent the signals to synchronize your modem and it will take 1-2 min now and after that I will run a health check on your modem to make sure it is working fine now.





Please run a speed test on a wired connection http://speedtest.xfinity.com/ by using this link.



Can you provide the C-MAC address that’s located at the back or bottom of your modem, I want to make sure I'm working with the right device.





I am running the health check on the system. I t will take 2-3 minutes to complete please stay connected over the chat.

I am now working on rectifying signal congestions and we are doing great so far. After this I will run system clean up to remove signal clutter, next step would be system re-connection and lastly, system update.



Please check all the wires are connected secure and tight.

I am checking the status of equipment’s and services in system, it may take up to 3 minutes please stay connected.

payment arrangement ;;;;;;;;;;;;

As a customer myself I would to help you restore the services today however since the system have verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.

I know that you are on a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I won't hesitate to do so.

additional ;;;;;;;;
You have been very patient and amazing with me today. Probably the best customer I had today. Before we finish, I wanted to make sure we have covered everything, do you have any other concern or question I can assist you?





Before we finish, I wanted to make sure we have covered everything, do you have any other concern or question I can assist you?





On a personal level I appreciate your patience and warmth approach through out our chat. Apart from this, is there anything else that I can help you with?







Hope our interaction will improve your experience with Xfinity. We at Comcast work continuously towards making your journey better and happier.





Awesome, I hope you have such an amazing experience in future as well!





Great, I'm happy that all of your concerns are addressed over this chat. Just wanted to know. How's your Overall experience with Xfinity been?





Fantastic! I'm glad that we were able to fix the issue. Hope you enjoy the service. I appreciate your patience and effort working with me today.

We are committed to provide the best customer experience, I hope I was able to deliver the same.



baxa;;;;;
While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.



Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and to those who have the Performance Internet package or higher.



So whenever you don't have access to Xfinity Internet we recommend our customers to use the xfinity hotspot to use as an alternative. You just need to download the app from Play Store and App Store, enter your xfinity credentials and you will get access to FREE wifi all over US. Also, if you are outside from your home and you want to access the internet then you can use our Xfinity hotspot feature anytime and anywhere in US.



With Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can Get the entertainment you love anywhere, on any device. . Everything is included at no additional cost, Download the Xfinity Stream app from your mobile device from Play Store and App Store, enter your xfinity credentials and then you can access the Streaming feature.

In the Meantime, I would like to inform you that If your cable services are not working, you can use My Account app to check device status and fix the issue without chatting with us. This is a free app exclusively for Xfinity customers and is available for download on Google & Apple store. You can try to fix it yourself and is very easy to use by just logging in using the Xfinity username and password.



Xfinity App is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password



flex;;;;;
Meanwhile i can see you have not yet claimed for your free flex streaming device yet , shall i add and ship it for you ?

Good News:) Xfinity is offering its Xfinity Flex services free of cost to our valued customers
With Xfinity Flex, you’ll be able to stream more than 10,000 free movies and shows, access your favorite apps like Netflix, Disney+, Prime Video and Hulu, and rent or purchase top movies and shows. The award-winning Xfinity Voice Remote makes it’s easier than ever to search across your apps, all in one place.

Get 15,000+ hours of hit movies, current shows, timeless films, and timely updates with Peacok Premium included for no additional cost. That’s a $4.99 a month value included at no extra cost to you – no strings attached.
bifurcate ;;;
Log in at xfinity.com/myxfi or on the Xfinity app (download on the App Store or Google Play). If you already have the Xfinity app, make sure you have updated to the latest version. - At the top of the Overview page, you’ll see your WiFi name(s). - To see your network name and pas sword, select Network, - Select Edit WiFi when using the xFi website, or select the pencil icon when using the Xfinity app to make changes. - Then check mark the box : use different wifi name and pas sword for 2.4 and 5.0 ghz - Then edit you wifi name by metnioning 2.4 and 5.0 at end of wifi name - Select Apply Changes after making any updates.

How’s your overall experience with Xfinity services and assistance that I provided on the chat?

t was really nice chatting with you and I appreciate your business and loyalty with Comcast. After the chat is over you will get the page where I would appreciate your feedback on Xfinity services and my efforts today .
'
Glad to know that you are doing good! I do understand how important it is for you to keep your services working and we are here to help. I would be delighted to help!

You have me , please feel confident that I will surely get this sorted for you in all possible ways

Please help me with your first and last name along with complete service address and zip code

For sure, I'm here to help you, and be rest assured I'll make sure that your concern is addressed properly over this chat which would probably change your mood as well.





I am really feeling bad that you have to go through this and contacted multiple time for same thing.





It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity. I do really appreciate your business or loyalty with Comcast.





Thank you for bringing this to our concern. Let me quickly check it and help further to get this resolved.





Please be assured you are connected with right person and I will personally take care this time to get this resolved for you.

I completely understand your concern. I know how it feels when Internet is not working properly and you are dependent on internet for study, work and entertainment. I will definitely assist you with the no internet issue.



I can completely understand that, being a customer all we want is a good and quick customer service and if company failed to deliver a good service than we all feel disappointed at certain point of time and it's completely fine. :)





I completely understand your inconvenience however I will do my best to assist you in all possible ways.

Meanwhile We want you to know about the federal government's Affordable Connectivity Program. Eligible Households may receive upto $30/month through the government’s ACP program. There is a qualification process to determine if benefit is available for you. please visit the link xfinity.com/acp

Xfinity also provides information to do troubleshooting on your own for all the intermittent Connection issues, refer: https://customer.XFINITY.com/help-and-support/internet/Troubleshooting/



For any internet connectivity issue in future, you can reach out to our self-help service website with basic tutorials and easy troubleshooting steps i.e. https://customer.XFINITY.com/help-and-support/internet/internet-connectivity-troubleshooting/





Xfinity understands the value of internet speed and also educate their customers with troubleshooting for speed issues. Just follow the self-support option at https://customer.XFINITY.com/help-and-support/internet/Troubleshooting/



I would like you to know about My Account App it is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password.

Good news:)

I can see your account is eligible for an XFI upgrade in which you will get unlimited data + advance security protection + you may be eligible for free Xfi pods with inhome Wifi asesment results in just additional $11 per month. How does that sounds to you ?

Let me share the order approval with you.

The reason why you are not getting any service properly is because of an ongoing outage in your area. This is due to some possible congestion of signals flowing in one of the poles within the area. We already sent our Engineering team out and they are working on this. The estimated time of resolution will be at 12:03 AM. I can also set your account to receive notifications through your mobile once the outage has been resolved. Please provide me your mobile number.