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CDV/Xfinity voice - Telephone
internet, cable and telephone only supported technical stuffs.
xfinity mobile is only sales and activation, not supported for any in depth technical stuff or repair.
types of calls
-internet (more common)
-cable (sometimes)
-billing (rarely)
Doesn't support any activation or repair for the prepaid, need to be transfer to the prepaid department.
Mental note: always double check the information of the client
three ways on how to open an account for the xfinity
1) Local Store
-Physical coming to the store and bringing their requirements such as valid ID's, proof of billing for their residences.
2)Online
-Using web
3) Call: 1-800-xfinity
-Official telephone number for the tech support
Zoey application to help us to find the right product for the client
necessary down payment for the application 50dollars if it's an average joe, 100dollars if it's a struggling joe
prices of the client will depend on their location.
When CX open an account, all LOB will be open too.
1 address = 1 account number (16 DIGIT)
3 TYPES OF INSTALLATION
*SIK-self install kit (They install it either through online or call for assistance on the installation, but they will get the device via self-pick up or through UPS) the CX should sign in the account and read properly the instruction as well as the terms and condition.
*sik plus (39.99 dollars because the technician will bring the equipment, install the devices but still the client needs to self-activate it.)
*pro installation (100 dollars the technician will install and activate all the necessary devices before leaving.)
We only sell the service and not the telephone device itself
Two types of shipment
sidenote: There will be no cost for shipping, they will also receive a tracking number.
1) Standard (3 to 5 business days)
2) Priority Shipment (24 - 48 hours) 29.95 dollar payment fee
IVR - interactive voice response (before the call routed to agent)
CALL TYPES
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