Notes
Notes - notes.io |
OUTBOUND CALL
Hi, My Name is ……. and I am calling from of Xfinity Advance technical support team
May I speak with (Customer Name?)
Good Morning/Afternoon/Evening (Customer Name). How are you doing today?
Great… Thank you
This call is being recorded and monitored for quality and training purposes
I am calling from the advanced technical support team in regards to the trouble call scheduled on [Date/Time].
Do you have time to discuss this appointment?
Our diagnostics indicate that the issue you reported may be resolved. Can you please check and confirm if your services are now working to your satisfaction?
Rebuttals-
· I really apologize for the inconvenience and we definitely want your service to be up and running effectively. Not a problem. I'll be glad to assist you with the internet issue. I would like to ask your permission before I go ahead with troubleshooting step. Will that be fine with you?
· I can imagine how upsetting it could have been for you. Do not worry. I will take it as a feedback. If you allow me a chance I can try to help you out right now while on the call.
· I have called you up to fix your issue right now while on the call so that you do not have to wait for the technician. I would appreciate if you can allow me a few minutes to help you.
· I know it can be very annoying to troubleshoot multiple times. Let me quickly have a look at your account to find a solution for you.
Hold- May I place your call on hold for 1-2 minutes so that I can review / Work on your account.
Unhold- Thank you for being on hold I really appreciate for your time and patience.
*Self Help in case of Cancel call
If you experience any issues with your TV and internet services in the future, please log into your XFINITY My Account app on your computer or mobile device. The site will enable you to check your connection status, manage /reschedule your appointment, and help you to troubleshoot any of your technical issues).
Closing Script
Thank you for choosing Xfinity. We appreciate your business and for being our valued customer.
Have a great day.
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
