Notes

I'm sorry you're having trouble with your Internet for months now. I understand how upsetting this must have been for you. I have experienced the same problem recently, so I understand what you are feeling
Thank you for patiently waiting and I am sorry to hear that you are having issues with your Xfinity services. Let me go ahead and check on your account and see the status of your equipment

I understand and really do apologize for the inconvenience you have been through. I know how it feels to have service interruption alway
I can relate to how important would it be for you, to have your services to work in today's time
I can completely understand the importance of the service for you. Being a Internet user I can understand the importance of the stable services.
I also depend on the phone for work and would not want you to miss out on important calls. I will certainly assist you with this.

I'm sorry if you are having an issue with your Internet service. Let's go ahead and check what seems causing the problem and further troubleshoot.
I totally understand that you are having issue with your internet going in and out. I apologize for having to contact us again with the same issue.
This is not what we want you to feel and I can personally tell you the most important thing for us is to make you feel comfortable with your service, and our top priority and best product is treat you just as you deserve, you're part of us since 2013 and we greatly appreciate your business with us.

#$#$#$ You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.

channels line up.
http://www.XFINITY.com/programming/channellineup/nopackages.html
https://support.norton.com/sp/en/us/home/current/solutions/v113939272_EndUserProfile_en_us
You can also schedule equipment pick up from their home by calling UPS at 1-800-823-7459 or by visiting this link : http://www.ups.com/

https://callbacks-prd.apps.cloud.comcast.net/api/ScheduleAgentInitiatedCallback
https://Xfinityxchange2.performnet.com/xfinityxchange2/j_acegi_security_check.do
https://training-chat2.xfinity.com/chat/#

https://care.xfinitypartnerportal.com/dashboard/catalog (lms)
www.xfinity.com/support/schedule-callback
https://xfinityxchange2.performnet.com/xfinityxchange2/login.do

Temporary Hotspot == 1-866-489-0919
Prepaid internet --1-855-757-7372
Movers-- 1877-685-6683
Comcast Helpline Number :-1800-934-6489
CSA:-1-888-565-4329 Available from 6 am to 2 am.
Seasonal hold:- 1-888-633-4266.
Xfinity Internet essentials :- 1-855-846-8376
Xfinity Mobile:- 1-888-936-4968
Norton security suit:- 1877-272-7149
UPS store helpline number:- 1-800-823-7459
Xfinity Home Security helpline number: 1-888-223-5723
SIK Activation:- 1-855-652-3446 ( 11: 00 AM - 10:00 PM )
Wifi passes Helpline Number is:-1-866-489-0919
Activation department--1-855-652-3446
Xfinity reward -- 1800-526-3268

******Internet Issue*****
>>> How long have you been getting this issue and were there any troubleshooting steps performed earlier?
http://speedtest.xfinity.com/
>> >> I am checking the status of equipment’s and services in system, it may take up to 3 minutes please stay connected.
>>>>> I am now working on rectifying signal congestions and we are doing great so far. After this I will run system clean up to remove signal clutter, next step would be system re-connection and lastly, system update.
> >>>>> Are you using additional router with the modem?
>>>> Are you using wired or wireless connections?
I appreciate your patience and efforts over the chat.
as part of our comprehensive COVID19 response, we are limiting our in home service.
** *****TROUBLE Call********
As, we have performed all the troubleshooting steps,but you are still getting the same issue , In that case I will schedule the trouble call for you, so, that once a technician will come and check all connections and resolve the issue for you.
Shall I schdule technician visit?
*** Please help me with your best preferred phone number so that you may receive an automated call before visit.
No charges will be applied for any issues identified at Xfinity end or equipment rented out by Xfinity.
Share Technician visit Date and Timings....and after that.
* **There will be automated call for confirming the technician appointment, kindly acknowledge that to avoid cancellation.
** *If you are not available for the visit then anyone can be there who speaks English and is above 18 years. They just need to have a copy of ID proof and a letter from you, authorizing the person to be there on your behalf.

** **You can download the Xfinity My Account app at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage technician appointments including rescheduling through your tablet /mobile device”


******BAXA****
Are you aware of Xfinity Hotspot App?
>> >>>>>While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.
>>> >>Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and to those who have the Performance Internet package or higher.

*** you can contact our customer service team on Helpline number 1-800-934-6489. Available 24*7.

For delay responses:
** Perfect. Please provide any non-Comcast email id or mobile number to register on your account for validation.
** **Customer Appreciation******

** Thank you so much for being kind and understandable customer.It is my pleasure assisting a valued customer like you.
** Thank you , and I really appreciate that you made us easy to troubleshoot the issue, by performing the troubleshooting steps from your end and sharing the correct information.
We appreciate your feedback and It's always a pleasure assisting a valued customer like you.

** It's always a pleasure assisting a valued customer like you.
* * you are a very valuable and loyal customer with Comcast.
* *It was awesome chatting with you today, I enjoyed resolving your concern.
* *It was awesome chatting with you today,, have an awesome day.
** Thank you for being a loyal customer with Comcast.We appreciate your business and value you as a customer.

It has been great to have an opportunity to fix your issue. Is there anything else I can assist you with?

Great that issue is resolved. Just wanted to know how is your overall experience with Xfinity been?
Thank you for choosing Xfinity and have a great day ahead.