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763187915449537514- ACCOUNT NUMBER
8771300322750062
I apologize for the issues you are facing with the internet service.
I'll explore all options and definitely try my best to get the internet working properly.
I have your account details now, appreciate you taking the time to complete the authentication process before initiating the chat.
Does the internet service disconnect frequently?
May I know since when is the internet service affected?
Did you make any recent changes to the modem or move it?
Do you have a signal booster or amplifier installed in your house by a Comcast technician?
I noticed that you're chatting with us through your mobile phone. To ensure we stay connected, please keep the chat window active and avoid switching to other screens/applications.
Do you have a two way splitter connected to the coaxial wall outlet?
https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSZWBEZIxoBK3A6RXpDdgBsxDM6tWkEqRJ1jg&usqp=CAU
I'll now send a signal to the modem. This will take 3 to 4 minutes to complete.
While the signal is in progress, I would like to inform you about My Account app it is available for download at - http://customer.xfinity.com/help-and-support/xfinity-apps/ It gives you the convenience to manage your bills and payments through your tablet /mobile device.
The signal to the modem has been sent and it is now online.
Please test if the internet works properly.
A Wonderful day! Thank you so much choosing Xfinity! I am your Xfinity Ambassador for today. It will be great pleasure to assist you today😀 Kindly tell me more about your concern, and let's start working on it.
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